Job Description

Responsibilities

• Review customer server setup, identify flaws, and propose enhancements.
• Provide performance statistics during troubleshooting.
• Keep track of outstanding tasks and follow up.
• Maximize automation (via shell scripting) to increase productivity.
• Will assist solution architect providing innovative design, solutioning leveraging on Bare metal Servers, Virtual Servers, Red Hat OpenShift , Kubernetes , Satellite and serverless computing associates cloud services.
• Constantly update documentation as necessary to reflect system setup and environment.
• To handle escalation seamlessly to avoid any gaps that may arise to meet or exceed SLA.
• To utilise ITSM process and tool support.
• Rostered to handle incidents, planned or ad-hoc activities after office hours (Rotation).
• To help perform daily health check, monitoring of servers and reporting (When project goes live).

• Diploma/Degree in Information Technology/Computer Science/ Computer Engineering or equivalent.
• At least 5 Years working experience in Linux and Windows system. Preferring with cloud technologies. (AWS or Azure)
• Knowledge or work in environment using Azure or AWS
• Strong implementation and administrative skillsets for Linux system especially RedHat
• Good knowledge of open source cloud Platform-as-a-Service, Infrastructure-as-a Service (PaaS and IaaS) , solutions like Red Hat OpenShift Container Platform and related technologies like Docker containers and Kubernetes container orchestration
• Prior experience providing enterprise-wide support, including OpenShift, private/public cloud and on-premises and systems support
• Possess analytical mindset
• Strong leadership and organizational abilities.
• Possessed initiative that would improve productivity and efficiency.

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