Senior It Support Analyst
Singapore, Singapore
Job Description
Our Client, a Professional Services Firm is seeking for an Senior IT Support Analyst / IT Support Analyst.
Location: Central Singapore
Responsibilities:
- Provide first and second level technical support for end users
- Manage service request and incident management processes to meet IT service quality SLAs
- Manage problem management process to ensure root cause analysis and problem resolution workflow are well executed
- Ensure standard ITIL based service delivery processes are implemented for best fit of IT services and business
- Support and manage end user devices
- Work with site support to facilitate meeting room setup
- Perform other duties and responsibilities as assigned
Requirements:
- Degree/Diploma in Information Technology or its equivalent
- 4 to 8 years of relevant IT experience with strong support skillset, preferable coming from professional services industry
- Must be independent and proactive
- Good communication and written skill
- Experience with Online collaboration tools (Examples: MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.) is preferred
- ITIL certification and Management of SCCM would be an added advantage
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Job Detail
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Job IdJD1158559
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned