Job Description

About Us: We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.We are driven by our group philosophy as defined below:
1. Provide the best to our customers through a service-oriented culture
2. Create new value through innovation
3. Realise greater possibilities through advanced technologyRoles and Responsibilities: Responsible for providing technical assistance and support related to computer systems, hardware or software testing Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware Respond to queries either in person or over the phone Write training manuals Maintain daily performance of computer systems Respond to email messages for customers seeking help Ask questions to determine nature of problem Walk customer through problem-solving process Install, modify, and repair computer hardware and software Run diagnostic programs to resolve problems Are required to apply information security in accordance with the established policies and procedures of the organization.Requirements: Diploma or Certificate in IT/Computer Engineering with 3-5 years of working experience in technical support Experience in basic networking support Experience in supporting OS platforms such as Windows 10 and MS Office applications Prefer candidates who are resourceful, good working attitude & takes initiative Good communication skills and administrative skillsJob Types: Full-time, PermanentSalary: $2,800.00 - $3,500.00 per monthBenefits:

• Additional leave
• Employee assistance programme
• Employee discount
• Free parking
• Health insurance
• Parental leave
• Promotion to permanent employee
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Commission pay
• Performance bonus
• Yearly bonus

COVID-19 considerations:
Prefer remotely settling of customers' requirements or issues.Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• IT support: 3 years (Preferred)