Senior It Supporter – Crm Applications, Wms
SG, Singapore
Job Description
Join a dynamic team supporting the technical and digital backbone of operations at a global logistics and supply chain leader. You'll play a hands-on role in managing and resolving incidents across critical operational functions--especially warehouse systems like Automated Storage, Vertical Storage Management, Transport Management Systems, and handheld scanners.
You'll be the bridge between business and technology, coordinating cross-functional teams and supporting the full lifecycle of IT products and applications--from design and deployment to maintenance and retirement.
Key Responsibilities
Product Lifecycle Management
: Coordinate multifunctional teams to support the end-to-end lifecycle of IT products/applications.Technical Support
: Provide hands-on troubleshooting and incident resolution for local warehouse systems and logistics platforms.Stakeholder Collaboration
: Work closely with teams in Singapore and Europe to align local operations with global digital strategies.Continuous Improvement
: Drive simplification and value creation through process optimization and performance monitoring.Service Excellence
: Ensure high-quality service delivery within defined SLAs, with proactive performance reporting.Agile & Waterfall Deployment
: Support product deployment using appropriate methodologies and educate stakeholders on best practices.Key hiring requirement:
Education
: Bachelor's Degree in Information Technology or equivalent.Experience
:o Minimum 5 years in IT Operations or Front Office/IT Support.
o Hands-on experience with
Warehouse Management Systems (WMS)
is highly preferredo Exposure to
CRM applications
is a plus.o Experience across the
product/application lifecycle
including business analysis, user training, and issue resolution.o Prior experience in
global team collaboration
is highly desirable.Certifications
:ITIL Foundation (v3 or v4)
certification is highly preferredIndustry Background
: Preferred fromLogistics
,Supply Chain
, orSemiconductor
sectors.Skills
:o Strong communication and stakeholder management.
o Solid understanding of logistics and warehousing processes.
o Familiarity with contact center solutions.
o Comfortable with
monthly rotational shifts (on monthly bases, day shifts only, no night shift required)
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Job Detail
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Job IdJD1671757
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned