Job Description

What the role is:

• Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
• Provide good customer experience to learners and all other stakeholders by adhering to the service standard guidelines.
• Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).

What you will be working on:1. Provide customer service, course administration and logistics support for courses, assessments, events, etc.2. Attend to phone calls, email and walk-in enquiries.3. Ensure good overall customer experience, and perform reception duty as and when needed.4. Handle and process course enrolment application from learners and organisations5. Assist with admissions, process and screen applications.6. Assist with room bookings.7. Work with Programme Managers to ensure smooth conduct of the courses assigned8. Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.9. Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.10. Provide necessary learners\' support to ensure smooth operation of the day to day classes for the programmes assigned11. Adhere to the CET operational and Continuous Improvement Review (CIR)Audit and Minimum Service Standard Audit requirements12. Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal13. Other duties as assigned.What we are looking for:Personal Competencies:1. Customer-centric2. Able to multi-task3. Problem-solving skills4. Proactive, self-driven5. Organised and systematic6. Detail-oriented, meticulousSkills & Knowledge:1. Effective communication and interpersonal skills2. Proficient in Microsoft Office applications such as Word and Excel3. Good writing skillsExperience: At least 1 year of working experience in training administration. Preferre Relevant experience in CET Centre.About National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service