Job Description

About the Unit

.

Yara is the world\'s largest producer of ammonia, nitrates and NPKs, offering solutions for sustainable agriculture respecting the environment. Our fertilizers and our crop nutrition programs were designed to help the sector of food production and to meet the needs of a growing world population. Our products and solutions help industry reduce emissions, improve air quality and prioritize effective operations safely.

Yara Africa & Asia (YAA) produces, sells, distributes and markets fertilizers and industrial products across Asia Pacific and Africa regions, with offices location and operational units in 20 countries. The region employs over 1800 employees and has a long history in the Asian Pacific and African markets, focusing on develop crop nutrition concepts that increase food production and create value to the growers, in particular smallholder farmers, whilst minimizing environmental impact of agricultural activities.

YAA is currently undergoing a major transformation, aimed at shifting the existing business models, generating new revenue streams and ultimately delivering profit through new Farming Solutions related activities.

Responsibilities

Customer Experience studio has the mandate innovate around early stage ideas and concepts, understand problem hypothesis and translate business and user needs into breakthrough opportunity areas. We are looking for an experienced leader to help establish and scale this capability.

• Take early top down, strategic initiatives through to \xe2\x80\x9cshaped\xe2\x80\x9d concepts
• Apply human-centered design principles to develop and recommend new experiences (product, services, technology) that satisfy user experience needs.
• Work with multi-disciplinary teams to innovate around new ideas, concepts and validate user hypothesis. This could be new business initiatives, digital platform experiences or growth opportunities.
• Create visual and interactive artifacts that help bring experiences to life for users, internal business and business partners.
• Develop and maintain customer journey maps, service blueprints and design artefacts.
• Work with User Research team to conduct discovery of potential concepts, which includes conducting user research, lo-fi testing (at times), market research, and strategic analysis to determine high level desirability, viability and feasibility of the concept.
• Prioritize and deliver pipeline of innovation projects with internal and external capabilities
• Lead and/or support teams of Business Analysts, Service, UX designers (internal and external vendors) for rapid prototyping and support incubation of new business concepts.
• Senior stakeholder engagement, communications and buy-in through the discovery process and new business/solution concepts

• 10+ years of related experience in functions related to customer experience, service design, innovation and/or user research
• Experience in strategy consulting/design agency/in-house innovation teams where primary experience is innovating new solutions or building new businesses ventures (or advising clients on the same)
• Demonstrated expertise in applying design thinking approaches for problem solving. Strategic mindset with ability to tackle problem solving in a structured yet rapid fashion
• Strong stakeholder management skills with ability to quickly establish credentials and influence outcomes.
• Ability to set and adjust priorities under conditions of limited resources and competing demands
• Experience with digital transformation initiatives in B2B and B2C business, Supply Chain, e.Commerce or Sustainability domains will be desirable.

Yara