Job Description

Responsibilities:Oversee the daily management of customer orders and programs, ensuring clarity in logistics processes and guidelines.
Continuously drive and monitor key performance metrics, striving for process improvements and cost efficiencies for customers.
Lead process innovation by actively managing feedback and building strong relationships.
Uphold the highest standards in service recovery, with a focus on preventing future service incidents.
Define, lead, and continuously refine the strategy and tactics for service excellence.
Regularly capture and integrate customer and business feedback to enhance service strategies.
Foster team development through comprehensive performance reviews and career development planning.
Set clear and aligned goals for the customer service team, ensuring they reflect the company\'s mission and values.Qualifications:A degree in Supply Chain Management, Business, or a related field.
Min 7-10 years of leadership experience in a B2B environment, ideally in high-pressure settings.
Prior experience in industrial customer service, commercial roles, or operations is advantageous.
Proven leadership capabilities with a strong track record of driving, influencing, and shaping strategic decisions.
A resilient and composed demeanor, paired with a positive and energetic outlook.
A passion for serving high-demand professionals with integrity and dedication.
Keen attention to detail and strong analytical skills.Apply today and become a part of a dynamic team dedicated to excellence in customer service!

One Seven Consulting