Job Description

Summary role description:Hiring for a Senior Manager Business Operations - APAC for a global PaymentsTech SaaS platform client.Client description:Our client is a London-headquartered start-up SaaS FinTech company that provides a global scale Forex remittances platform (both Send side and Receive side) that enables instant foreign exchange remittances and payments through API-driven integration. Founded in 2014, they have scaled rapidly - especially over the past 3 years - and now host all major Merchants, Business Enterprises Banks, Forex Solutions Providers, Wallets, and other players in the ecosystem. Their leadership team is distributed across multiple continents and has business operations across the globe. They have been widely recognized to be amongst best-in-class workplaces and formally certified as GPTW (\xe2\x80\x9cGreat Place To Work\xe2\x80\x9d). Their employee headcount has grown eight-fold over the past 3 years.Role details:

• Title / Designation: Senior Manager Business Operations
• Reporting Manager: Director - Business Operations
• Location: Singapore
• Work Type: Work from Office

• Developing and building relationships with partners for smooth communication and providing excellent customer service experience.
• Support the management team in strategic decision-making by providing the relevant data & insights.
• Collaboration with client\'s operations teams on system and process improvement initiatives.
• Managing expectation in handling customer queries.
• Willingness to contact partners over phone, email, ticketing system and chat channels.
• Cross-functional collaboration with Technology, Business Development, Treasury, Compliance and Finance teams.
• Experience in managing international business expertise and knowledge about APAC.
• Develop SOP, implement and execute the operational processes.

• 15 years of experience in Business Operations/ Customer Support preferably from Financial Services domain.
• Fluency in Mandarin language is a must. (written and spoken both).
• Demonstrated hands-on experience in effectively managing and leading teams, including those based overseas.
• Expertise in analyzing MIS and understanding expectation, requirement and improvement on customer service, partnership strategy and business performance.
• Willing to work in a shift-based role, with clients across the globe.
• International cross border remittance will be preferred.
• Knowledge of working with FreshDesk is an added advantage.
• Flexibility to travel across APAC region (50% to 60%)

• 2 Managerial Rounds
• HR Discussion

Antal International