Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as a Senior Manager Global Private Banking and Wealth Analytics.

Principal Responsibilities

The incumbent will be responsible for managing and developing the analytics roadmap for Wealth Products across Private Banking and Premier & Personal Banking propositions. The incumbent will have direct responsibility for developing analytical frameworks that leverage data and advanced analytical techniques to identify incremental revenue opportunities. The incumbent will work with a team of data scientists in India and China to manage analytical processes of customer life-cycle management across Wealth Products, Private Banking and Banking and Premier & Personal Banking propositions.

The job holder is accountable for:

• Developing predictive models and segmentation models for the purpose of improving customer relevancy and experience
• Leveraging existing data and identifying new data sources to drive proposition development
• Monitor and assess portfolio performance and actively identify portfolio opportunities or risks
• Establishing a robust tracking discipline to compare and share best practices across countries
• Support CRM in developing key lifecycle contact journeys

Requirements

Requirements

• 10+ years\xe2\x80\x99 experience in the Financial Services / Banking sector
• Regional exposure and previous experience with multi geography team management of Analytics & CRM
• Degree qualification in a relevant business discipline e.g. Economics, Marketing, Math, Statistics
• Experience of strategy development, organizational leadership, across specific financial product categories and customer segments
• Relevant experience in the development of analytical models in a large financial institution or comparable environment, with onshore and offshore management of resources
• Proven experience leading analytics, CRM and business intelligence organizations in the Financial Services industry
• Experience of working across senior levels of the organization to drive and influence change
• Solid understanding of Wealth Propositions and Wealth Products for Mass, Mass Affluent, HNW and UHNW segments
• Experience of creating and leading a large geographically diverse team and ability to work on multiple, complex programs and initiatives simultaneously

Skills and Abilities

• Culturally sensitive and understanding of local customer needs
• Highly numerate and financially literate
• Highly effective communicator with excellent interpersonal skills
• High level of energy and enthusiasm
• Excellent relationship building and senior stakeholder management skills
• Strong leadership skills coupled with a high and demanding benchmark
• Able to operate effectively in a complex matrix driven environment
• Able to influence, engage and lead in a positive, inspiring manner
• Demonstrated ability in managing a multitude of projects and requests of varying degrees of complexity

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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