Job Description

To continue our footprint of growth in Asia Pacific (APAC), Hilton is looking to expand aggressively in the focused service space, starting with Greater China & Mongolia (GCM) and followed by other markets in APAC, via a franchising proposition. To support this growth as well as the growth of our managed estate, we are looking to hire a leader who can partner with the business to develop Hilton\'s most important asset, our Team Members.

The Senior Manager, Learning - APAC, will be responsible for looking at strategies in implementing viable learning options for our leaders in the focused service estate within the scope of the HGI franchise business in GCM and the rest of APAC. In addition, this person will be responsible for the governance of the learner experience of our APAC team members by working in alignment with global partners of Learning Experience (LX) & Delivery. This person will collaborate on the custom content management function, manage the Extended Learning Network strategy for APAC, contribute as a key member of virtual instructor led training (VILT) strategy and implementation team, and drive effectiveness and efficiencies.

What will I be doing?

As the Senior Manager, Learning - APAC, you will be responsible for performing the following tasks to the highest standards:

• Understand the learning strategies of competitors that are delivered to senior leaders (GMs) in the focused service franchise landscape in different markets, especially GCM, in order to position Hilton to be competitive in attracting and upskilling talent
• Work with the various stakeholders of the business to identify the technical and operational learning needs / gaps required of GMs in the new APAC HGI single-unit franchising model
• Work with global colleagues in the Learning Experience function, as well as with the Senior Director, Learning, Talent and Leadership Development function (APAC) to scope out relevant content, build out and ultimately roll out an efficient, effective and best in class GM Skills Bootcamp for GCM
• Act as a key intermediary between APAC business learning needs and global learning priorities and alignment
• Identify (in the future, when the need arises) potential partners in relevant markets who can provide basic hospitality skills
• Work with relevant global and regional partners to ensure the proper roll-out of the Hospitality Foundations initiative that is aligned with the Purpose Platform
• Work with the Learning Experience function on organizational strategy, VILT logistics and innovation, continuing to drive our Hilton Learning Strategy forward
• Leverage custom content management expertise from the global centralized functions (Brand Learning / Learning Experience Teams) on program sustainability, content relevance and changes, whilst making sure of their relevance for the markets in APAC
• Align with global LX governance process in partnership with global Learning Managers including but not limited to scheduling, coordination, delivery, and production processes and procedures, in order to ensure the best use of resources to support programs across all regions
• Measure workforce effectiveness and efficiency to ensure proper alignment of learning resources to the business / organizational needs
• Partner with global LX functions on the coordination of regional programs and governance, delivery of brand, sales and corporate programs
• Re-start the Extended Learning Network in APAC across our key programs, working with global Learning Teams to standardize onboarding reimbursement and rewards
• Raise the overall standards for VILT delivery to further improve Net Promotion Score (NPS)

Additionally, you will:

• Serve as a subject matter expert on learner experience, trends in learning approaches, and building processes
• Develop own personal development plan to ensure learning professional competencies
• Manage own schedule, travel, and expenses
• Work within and manage departmental budget
• Perform other activities, as requested

What are we looking for?

A Senior Manager, Learning - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Ability to understand the business model of focused service and franchising and the learning needs of such a business
• The ability to understand regional APAC nuances and influence across both business and learning function counterparts (globally and in APAC)
• The ability to both lead and manage change, resolve interpersonal conflicts, and ensure collaboration within and across teams while maintaining the highest standards of ethical conduct and integrity
• Self-starter, well-organized and willing to take ownership of responsibilities and possess a high level of positive energy and drive
• Exceptional organizational skills and the ability to handle multiple initiatives simultaneously with little supervision
• Strong communication skills \xe2\x80\x93 both written and verbal \xe2\x80\x93 as well as comprehension skills to articulate complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter
• Problem solving skills to find solutions effectively and creatively for hard problems while maintaining a high level of professionalism and integrity
• Expertise with virtual and in person facilitation, scheduling, process implementation, and working in matrixed environments

Technical Skills Desired

• Virtual Platform Knowledge: WebEx, Zoom, MS Teams, Adobe Connect
• Sharing Platform Knowledge: DropBox, Box, Microsoft One Drive, Google Docs
• Microsoft Office Knowledge: PowerPoint, Word and Excel
• LMS Experience: Oracle or similar

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• 5 years\xe2\x80\x99 work experience including the below
• Two (2) years supervisory experience
• Three (3) years of learning and development experience
• Proficiency with Microsoft Office including the ability to understand, create and manipulate basic presentations, spreadsheets, and documents
• Mandarin language proficiency (written and verbal) to support GCM
• Able to travel when required

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA / BS or MS / MA Master\'s Degree
• Regional or global work experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton