Senior Manager, Patient Experience
Singapore, Singapore
Job Description
In our commitment to being patient-centred, the manager wil drive strategic initiatives aimed at improving patient and caregiver experience in JHC.Main Responsibilities * Lead efforts in patient experience and involvement, encouraging patient\'s voice through a variety of methods. Translate the voice patients into actions that will improve process and services to ring about a better experience.
- Analyse patient data from surverys and feedback to identify trends and patterns. Draw insights from analysis to support process improvements and develop visualisations for communication with stakeholders.
- Lead in engaging and facilitating conversations with patients and caregivers to promote service improvements that matter to patients
- Participate in committees, work groups and improvement projects to improve patient\'s journey
- Strong analytical and quantitative skills
- Experience with data visualisation tools
- Strong interpersonal skills with teh ability to work diverse stakeholders
- Proficient in Microsoft Office applications, especially Microsoft Excel
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Job Detail
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Job IdJD1439425
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned