Senior Manager, Patient Experience

Singapore, Singapore

https://sg.mncjobz.com/company/national-neuroscience-institute

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Job Description

Job Responsibilities
You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.
Job Requirements

Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
Must have a proven track record in building a service culture
Experience in developing, evaluating and conducting service training is essential
Strong command of English language and a second language
Proficient in writing and editing
Adept in conflict resolution, data analytics and presentation
Excellent planning and organisation skills
Independent, resourceful and able to handle multiple projects
Excellent interpersonal skills, skilful in managing multiple stakeholders

Req ID: 4162

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