Job Description

Reporting to Director of Program & Services Supervises Social Service Centre Managers and Care & Support Manager

Purpose of Job:

• Lead the development and administration of Psychosocial services in a mission-driven and sustainable fashion in accordance with 365CPS\xe2\x80\x99 organisation goals and values
• Manage stakeholders to ensure the success of programmes
• Ensure financial prudence in the implementation of programmes and services
• Champion ethical conduct and professional competency among staff
  

Key responsibility areas

Programme Management

• Define and monitor measurable program goals (both quantitative and qualitative outcomes) that are consistent with 365CPS\xe2\x80\x99 strategic plan
• Ensure programme procedures and guidelines are followed in accordance with the highest quality standards of practice and the Code of Ethics
• Drive development and implementation of annual program work plans
• Lead the development of new programmes and services
• Lead the managers in analysing data derived from programme evaluation to determine if intended outcomes are achieved

Stakeholder Management

• Secure endorsement of new programmes from the Management team and Board
• Present a monthly report to the Director of Program & Services detailing the productivity of programmes and progress updates
• Lead the annual reporting to detail programme effectiveness and areas of improvement
• Escalate incidents to the Management team and Board where necessary
• Attend Board meetings as necessary to acquaint Board members with the programmes and the needs of the community
• Supervise 365CPS\xe2\x80\x99 collaboration with external parties

Financial Management

• Track monthly financial reports to ensure that programmes meet both programme and organisation fiscal goals
• Submit monthly reports that include an analysis of programme and fiscal data to the Management team
• Devise solutions to address deviations from the original budget

Staff Development and Supervision:

• Ensure effective utilisation of staff resourcing/ volunteers to achieve an efficient service delivery system
• Facilitate programme services meetings and a staff dialogue addressing matters and concerns
• Recommend or conduct on the job training for staff
• Set performance expectations of supervisees
• Conduct bi-yearly performance appraisal of supervisees
• Identify staff professional development needs
• Ensure that supervision provides the highest degree of professionalism, autonomy, quality of service
• Participate in recruitment activities

Requirements

• Minimum 5 years of relevant work experience Social Service Sector with programme management
• Bachelor\xe2\x80\x99s Degree in Social Work or Counselling

Competencies Attuned to Clients\xe2\x80\x99 Interest

• Develop a deep understanding of the client\xe2\x80\x99s needs to get to the root cause that the client does not know or could not articulate
• Look after the long term interest of clients/ groups, and address underlying needs through identifying service gaps and sourcing solutions that may be ambiguous

Build Collaborative Networks

• Establish a network with key influencers to enhance the resource pool of expertise
• Leverage on resources/ support from key influencers and partners to deliver and enhance social service outcomes

Coach for Performance

• Give specific feedback for development purposes
• Provide individualised suggestions for improvement
• Allocate resources for development initiatives

Lead Teams

• Create conditions to enable the team to perform at its best, and take action to improve team effectiveness/ morale
• Promote best-practice standards in the delivery of programmes/ services

Drives Results

• Ensure team feels accountable for team results and achieves high levels of effectiveness
• Undertake appropriate actions when faced with substandard performance
• Removing barriers that could prevent the team from delivering results

Evaluate and Energise Self

• Contribute to life-long learning and development of self and others
• Controlled emotional involvement in highly volatile and challenging situations and retain objectivity

Model Integrity

• Take responsibility and act on values for the good of the client, even when it is hard to do so (e.g. action may damage trusted relationship)
• Actively monitor adherence of interventions plans and standards