Job Description

• 
  Employee Type:
  
  Full-Time
• 
  Location:
  
  Singapore
• 
  Job Type:
  
  Other
• 
  Date Posted:
  
  6/8/2022

The Quality Systems & Planning team examines current research, standards and trends and translates them into new approaches to advance the quality of community care, working closely with AIC Divisions, Community Care Organisations (CCOs), Regional Health Services, Ministry of Health (MOH), and other stakeholders. The team’s current focus areas include quality management, quality assurance, quality measurement and building a quality culture within the sector. 1. Develop standards and quality assurance for the Community Care sector, through:

• Leading the review of international standards and adaption for the local context
• Organising consultations with the Ministry of Health (MOH), sector leaders and professionals to co-create these standards
• Managing the appointment of external consultants, including defining their scope and involvement
• Developing support for CCOs to implement the standards
• Designing, piloting and evaluating a quality assurance programme that supports continuous improvement and quality care

2. Support the sector in meeting regulatory requirements, through:

• Serving as deskhead and secretariat for platform(s) on regulatory matters with MOH and other internal divisions
• Working closely with regulatory departments in agencies that are reviewing and implementing regulatory requirements for the sector
• Communicating regulatory changes to the sector and engaging CCOs’ to understand their needs and challenges

3. Strengthen the leadership and safety culture within the sector, through:

• Overseeing the implementation of surveys, including data collection, validation, analysis and improvement insights
• Sharing survey results and insights with CCOs to spur improvement
• Reviewing best practices and developing initiatives to enable a stronger safety culture, and leadership behaviours that drive improvement and innovation

4. Support and align sector enablement strategies for the sector through:

• Working closely with AIC divisions to ensure synergy with other sector enablement strategies to achieve sector goals
• Reviewing and developing new initiatives to address emerging needs and care models, e.g. person-centred care, quality of life

Job Requirements

• Degree with at least 8 years of relevant experience (preferably in the health or social care sector), with at least 6 years in a supervisory capacity
• Experience in quality assurance in healthcare settings, planning, programme development, and public sector agency/multi-agency work would be an advantage
• Demonstrates systems thinking and understanding of the community care ecosystem
• Good project management skills, meticulous, resourceful with the ability to prioritise, manage escalation issues and provide resolutions and attention to details.
• Possess strong interpersonal and communication skills, strong analytical and conceptualization and problem-solving skills
• Possess the ability to work independently, self-driven with a strong sense of responsibility
• Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.