Job Description

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel - not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop - and looking for bold, driven individuals to join us.
About the Job:
At ShopBack, we are on a mission to make shopping rewarding by providing our customers with cashback on their everyday purchases. In this role, you will play a key role in driving our growth across all 12 markets by managing top-tier merchant relationships and expanding our portfolio across key industries like eCommerce, fashion, electronics, and travel. Reporting to the Head of Commercial, you will lead strategic partnerships, working closely with internal and external stakeholders to identify new opportunities and deliver exceptional results.
Your Adventure Ahead

• You will be responsible for managing key merchant relationships across multiple regions, growing our merchant portfolio, and leading business development initiatives to ensure revenue and partnership success.
• You will work closely with cross-functional teams and play a crucial role in expanding ShopBack's regional presence and merchant acquisition strategies.
• Drive business development efforts across 12 markets, focusing on key verticals (eCommerce, fashion, electronics, and travel).
• Manage top-tier global and regional merchant relationships, ensuring continued growth and success.
• Conduct Quarterly Business Reviews (QBRs) with merchants to track performance, growth opportunities, and strategic initiatives.
• Work closely with internal stakeholders (product, marketing, and operations) to ensure seamless execution of partnership agreements.
• Identify and pursue new business opportunities to expand our regional presence and merchant portfolio.
• Be the subject matter expert for business development internally, effectively communicating with cross-functional teams.
• Use data analytics tools to track merchant performance, market trends, and partnership growth.
• Represent ShopBack at industry events, conferences, and meetings with key partners.

Essentials to Succeed

• Business Development - 5 - 7 years of experience, ideally in eCommerce, fashion, electronics, or travel industries.
• Strategic Thinking - Ability to craft and execute long-term strategies that align with both the company's and merchant's growth objectives.
• Negotiation Skills - Strong experience in negotiating complex deals with high-value merchants and partners, focused on mutual long-term success.
• Data Analysis & Interpretation - Experience in utilizing data to evaluate merchant performance, market trends, and make data-driven business decisions.
• Stakeholder Management - Expertise in managing relationships across multiple teams, ensuring alignment and successful collaboration between different departments.
• Project Management - Strong organizational skills, capable of managing multiple projects and timelines across 12 markets with attention to detail and prioritization.
• Commercial Acumen - In-depth understanding of market dynamics, competitor landscape, and business drivers that impact revenue growth.
• Excellent Communication - Ability to present insights and strategies clearly to both internal teams and external partners.
• Adaptability - Comfortable in a fast-paced environment, with the ability to pivot quickly and respond to new market challenges and opportunities.
• Relationship Building - Proven ability to foster long-term partnerships, building trust and delivering value for both merchants and internal stakeholders.
• Problem-Solving Mindset - Resourceful and creative, able to anticipate challenges and proactively find solutions that drive business forward.

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!