Job Description

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. .

Pure is blazing trails and setting records:

• For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press

across these dimensions * And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Our Team

Puritans come from various backgrounds and we thrive off of challenging the norm. This cross pollination of backgrounds led to numerous ground breaking ideas and has helped us build one of the most reliable and easy to use storage systems in the industry. We aim to hire the best and brightest people, who excel in a cutting edge, fast paced, collective and open environment. We are seeking enthusiastic individuals to solve real world problems while having fun along the way.

Professional Services (PS) - Manager, Service Account Management (SAM)- PS SAM leader is responsible for the overall service delivery of the Service Account Management strategy of the professional services SAM business across APJ. You will be part of the growing Professional Services team in the industry representing the SAM business delivery within the Pure Professional Service organization driving all aspect of SAM delivery and drive the right service outcomes for Pure's customers resulting in overall business growth.

Should You Accept This Challenge... You Will be

• Managing the SAM delivery team across service account manager (SAM) and SAM contractors in providing service offerings to our customers.

• Working with sales team, support organisation, partners and customers to deliver the values of the service account management as well as escalations management and closure.
• Delivering on KPIs, including service, revenue and cost management, profit contribution impact, capacity and staff utilization, service contracting costs and customer experience.

• Partner with sales, support, and partners to drive selling of SAM services across Enterprise accounts or new customers. Pre-sales SAM services positioning and creating value-added service offerings for customers or jointly with sales teams or partners.

• Develop the overall SAM business strategy to drive accounts to ensure that customers' business requirements, critical success factors, internal capabilities, timelines, and solution components to successfully position/deliver projects/programs with our PS delivery teams.

Qualifications:

• Strong customer/partner facing skills with services escalation and project delivery/management background to be successful in this role.
• Experience in working with architects/consultants/services sales to develop service offerings that are cater for specific use-cases to drive adoption of products and services.
• Technical background sufficient to understand the technologies and identify risks of services project.
• Ability to translate customer business challenges, issues, and goals into opportunities where Pure's could help customers to achieve and be successful.

• Proven experience interacting at all levels of an organization and presenting service/delivery solutions at an Executive level.
• Minimum 10+years of leadership experience preferred in professional service delivery, services/support account management, service escalation, project management, and service revenue management.

BE YOU-CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our .

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

PURE'S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE

In accordance with Pure's policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date. Should you require an exemption for medical or religious reasons, you must initiate Pure's exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.