Job Description

[What the role is]

Develop strategies for NCSS to enhance service delivery in Singapore's social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.

[What you will be working on]

Policy Alignment and Stakeholder Engagement

Cultivate partnerships with government agencies and key stakeholders

Represent NCSS in policy discussions, including at whole-of-government platforms

Align NCSS initiatives with national plans and strategies

Sector Analysis and Development

Analyse the landscape to identify service gaps and opportunities

Conduct quantitative and qualitative research in collaboration with NCSS research teams

Evaluate and enhance NCSS's mechanisms for service and sector development (e.g. resources, networks, frameworks)

Develop evidence-based recommendations to address sector needs

Future-Ready Planning

Anticipate trends impacting service delivery, such as through applying futures thinking

Design strategies to seize opportunities and mitigate risks, and develop reports for NCSS leadership and sector stakeholders

Oversight of Group Strategy & Communications

Manage leadership-level meetings as secretariat

Oversee Group workplan and corporate KPI reporting, to align with organizational goals

Drive communications for Services Group and NCSS website

[What we are looking for]

Personal Competencies:

Strategic and conceptual thinker

Systems thinker, comfortable with complexity and uncertainty

Communication excellence - written and spoken

Relationship and interpersonal skills

Resilience and adaptability

Resourcefulness

Results orientation

Collaborative spirit

Skills & Knowledge:

Project management skills

Social sector/domain knowledge

Stakeholder management skills

Negotiation, influencing, facilitation skills

Basic data analysis: both quantitative and qualitative

Agile methodologies, tools and delivery

Proficiency in data analysis and visualisation software will be an advantage e.g., Power BI, NVivo, R, Python

Experience:

3-5 years of working experience, including policy analysis, strategic planning, or sector management

Proven track record in data analysis and evidence-based decision making

Demonstrated ability to manage diverse stakeholders and communicate complex ideas clearly

Knowledge of Singapore's social service landscape

Experience in the social service sector is advantageous.

We regret to inform that only shortlisted candidates will be contacted.