Job Description

• 
  Employee Type:
  
  Full-Time
• 
  Location:
  
  Singapore
• 
  Job Type:
  
  Other
• 
  Date Posted:
  
  7/8/2022

• Drive and deliver the assigned projects, within schedule and with endorsement from community care providers
• Support your supervisors through each stage of:
  • Design Thinking process, from planning, leading, designing and implementing research to generating, prototyping and testing of creative solutions
  • Lean Thinking process, from collecting, analyzing, synthesizing and drawing insights from client experiences/ feedback and go & see good practices in the community care sector to formulating recommendations
  • Improvement Project Facilitation, as lead facilitator to derive current state challenges and future-state design and solutions
• Assimilate results to derive quality and productivity deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in
• Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector
• Continuously find ways to improve your own work and department work, and serve as a role model to others by embodying the Quality Improvement philosophies

Job Requirements

• Degree with at least 4 to 6 years of working experience, n a managerial capacity, preferably with two-years in Service design - Business process re-engineering using a structured methodology.
• Experience in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
• Strong analytical and conceptualization with problem-solving skills
• Past experience in managing projects related to process or quality improvement would be preferred
• Ability to effectively engage various partners and broker partnerships to achieve quality goals and outcomes
• Good project management skills, meticulous, resourceful with the ability to prioritise projects
• Possess good analytical, writing and interpersonal communication skills with the ability to work in a team based environment
• Possess the ability to work independently, resourceful, self-driven with a strong sense of responsibility
• Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.