Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Manage and engaged third party service providers (outsourcing) to perform servicing and cash replenishment on the SSMs
• Monitor the performance of the third-party service provider to ensure all service levels are met.
• Review risk and controls of the third party vendor to ensure compliance to bank\'s policy and standards.
• Drive initiatives to improve the performance of the SSMs
• Perform analysis of data to improve process and lower cost.
• Conduct monthly brief to management on the performance of the SSMs.
• Manage various stakeholders that are involve in the running of the SSMs in UOB.

Job Requirements

• A university degree holder in any discipline
• Knowledge on operations and banking background ideally
• Excellent communication skills (both spoken and written) in English
• Possess strong interpersonal skills and display resourcefulness to resolve problems
• Able to contribute independently and be an excellent team player
• High level of accuracy and attention to details
• Highly motivated self-starter with personal resilience to perform effectively

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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