Job Description

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the DepartmentThe Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group\'s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profileJob ResponsibilitiesClient Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.
Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

• Call Customer to demand for total outstanding balance (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment programs if they are unable to fulfill payment obligation (Risk Mitigation programs)
• Review for legal proceedings (Originating Claim, Statutory Demand etc) to demand for outstanding balance
• Attending to customer\'s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, SMS, Letters, etc)
• Update conversation with customer in collection system
• Working together with supervisors & peers in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)

Attributes/Personality Traits Required:

• Customer Focus
• Good Team Player & Result Driven
• Has integrity in her/his area of workIndependent, Responsible & Committed
• Able to multi task and work on demand

Skills/Technical Ability Required:

• Knowledge in Microsoft Words, Excel & Powerpoint
• Good Interpersonal and Communication Skills
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills

#UOBCareerBe a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a difference.Apply nowStartPlease wait...

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