Job Description

Responsibilities and Duties: Food Service . Oversee the entire operations of hospital food services inclusive of the Outsourced Food Service Vendor, Food Service Ambassadors (FSAs) and Internal pro Responsibilities and Duties: Food Service . Oversee the entire operations of hospital food services inclusive of the Outsourced Food Service Vendor, Food Service Ambassadors (FSAs) and Internal process owners (stakeholders) . Provide secretariate support of regular meetings with internal and external stakeholders (account holder meetings with appointed Food Service Vendor, Hospital Food Service Committee etc.) . Review and implement improvement initiatives to the hospital's food service. Manage Vendor . Work with Food Service vendor to ensure that the provision of patients and staff meals in accordance with hospital's therapeutic guidelines, and hospital safety requirements . Conduct audits with Food Service Vendor based on Hospital and national food safety standards in accordance to Licencing and Audit (L&A) requirements . Prepare and analysis service statistics and prepare reports . Work closely with Food Service Vendor to implement and monitor strategies to overcome audit findings and service gaps. Provide Frontline Service . Manage patients and stakeholders' feedback . Manage patient and staff complaints with the food service . Perform service recovery with Food Service Vendor when necessary. . Reporting to Senior Management at the Health Quality Steering Committee (HQSC) Perform risk and quality management . Review and propose food service policies, standard operating procedures (SOPs), and standard work instructions (SWI) . Oversee the implementation of food service quality policies and procedures . Identifying problem areas and gaps, recommend and implement solutions . Execution of designated food service emergency response tasks and business continuity plan. Manage Team . Manage the deployment of Food Service Ambassadors in the wards . Manage FSAs to ensure accurate patient food orders and timely submissions . Evaluate staff's training needs . Plan and provide training to FSAs . Conduct competency assessments of FSAs. Requirements: . Degree with minimum 2-3 years' experience in food service, . Healthcare experience would be highly advantageous. . Good communication and interpersonal skills. . Problem-solving skills . Proficient with Microsoft Office applications. . A team player with initiative and excellent service attitude. . Ability to multi-task and work independently in a fast-paced environment.