Job Description

OUR CLIENT
A market leading Logistics Process Automation company, with an extensive global network of clients and partners. Their aim is to future-proof the logistics sector, by providing a host of technology solutions and services, along with accompanying hardware. RESPONSIBILITIES As the Senior Ops & Maintenance Manager, you will be leading the local service team and be ultimately responsible for the execution of the service contracts. Acting as the local ambassador of the company, you will be responsible for the day-to-day Operation and Maintenance, Customer Satisfaction, Contract Management, Continuous Improvement, People, Reporting and Finance. You will also be the Contact person towards the customer for all operational and technical issues Responsibilities

• Customers service contract
• Manage SLA\xe2\x80\x99s as per contract and agreed with customers
• Report KPI\xe2\x80\x99s to ensure efficiencies within the team
• Establish and drive local Value Office team
• Continuous improvement initiatives planned and undertaken
• Change Management (mind set of teams, new processes, upskilling)
• Personal Management
• HSE
• Final responsibility for performance of maintenance and operations on specific site
• Working with Service Account Managers or region to identify possible opportunities

Your list of key activities will include

• Set-up and management responsibility for a site based service organization; staff, operations, quality, finance/P&L
• Manage and improve customer relations
• Risk & Opportunity Management
• Budget Management, cost control, warranty issues, focus on accounts receivables
• HSE responsibility
• Identify sales opportunities at existing customers
• Continues communication with head office in the Netherlands and global O&M colleagues
• Subcontract Management
• Coordination during significant incidents
• Reporting responsibilities, internal and external
• Escalation management
• Control and improve operations and maintenance methods

IDEAL TALENT

• 
  
  Educational degree, Bachelor/Master in Engineering (Technical, Electrical/Mechanical)
  >5 years of Team lead/Management experience
  Background in automated handling systems, the capital goods industry and/or system integration business
  Entrepreneur, people manager and good communicator, who can develop long term business relationships and/or networks
  Natural leader (combination of people & technical skills) and a strong personality
  Good influencing skills
  Used to work with 3rd party service providers as sub-contractors
  Knowledge of service contracts is an advantage

WeLinkTalent | Executive Recruitment
THE RIGHT TALENT. THE RIGHT OPPORTUNITY.

• Who are we?

WeLinkTalent is a boutique human capital consultancy firm specialising in the senior-level executive search covering Singapore and Asean. We link skills, personality and potential to the right company to create value and synergies that benefit both parties.

• Why us?

We are a unique name when it comes to recruitment, and we provide the "Best in League" Talent from our well-established network. We have a very competitive and transparent system. We engage with you and design a personalised recruitment strategy.


We thank you for your interest in this position and regret that only short-listed candidates will be notified.


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