Job Description

& Requirements

About the Role:

The Operations Manager oversees the performance and profitability of multiple restaurant outlets. This role plays a key part in driving operational excellence, ensuring consistency in service standards, and optimizing business performance through effective leadership, planning, and process improvement. The ideal candidate is a strategic thinker with a hands-on approach, capable of leading teams to deliver outstanding customer experiences while achieving business goals.

Responsibilities:

o Provide strategic leadership and oversight for all sales and operational activities across assigned outlets to achieve business objectives.


o Ensure smooth day-to-day operations, high service standards, and consistent brand experience across all restaurants.


o Drive operational excellence through effective cost management, labour optimization, and quality assurance.


o Review and enhance operational systems, policies, and processes to improve efficiency, productivity, and customer satisfaction.


o Develop and implement strategies to support management reporting, performance monitoring, and organizational planning.


o Strengthen collaboration and communication between business units, support departments, and outlet teams to ensure alignment of goals.


o Lead initiatives to enhance profitability, streamline operations, and support long-term business growth.


o Play an active role in business planning, including new outlet setup, performance review, and continuous improvement initiatives.

Key Performance Indicators (KPIs):

o Achievement of sales and profit targets across all assigned outlets.


o Cost and labour efficiency within approved budget levels.


o Consistent compliance with operational and service standards.


o Employee engagement and retention within outlet teams.


o Customer satisfaction scores and service feedback.


o Successful implementation of process improvements and strategic initiatives.

Requirements:

o Minimum 5 years of progressive experience in F&B operations, with at least 2 years in a managerial capacity overseeing multiple outlets.


o Proven track record in restaurant operations, setup, and performance management.


Strong business acumen with sound knowledge of cost control, budgeting, and inventory management.


o Excellent leadership and people management skills with the ability to inspire, coach, and develop a diverse team.


o Strong interpersonal, communication, and public relations abilities to build positive stakeholder relationships.


o Highly organized, results-driven, and able to perform under pressure in a fast-paced environment.


o Demonstrated commitment, responsibility, and integrity in all aspects of work.