Job Description

We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore\'s leading English and Writing Specialist.

Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience!

As the Senior Operations Manager, you will manage the operations and customer service. In Charge on planning the front-end, back-end operational support in our centres.

Responsibilities

Operations at Centres and Customer Service

• Responsible for leading the operations in Write Edge to provide smooth, efficient, effective operational support for our centres.
• Plan new classes, programmes, workshops and scheduling for all centres
• Prepare for annual registration exercise
• Work closely with the Customer Service and Enrolment teams to ensure a high quality of liaison and smooth operations
• Set up a customer service team and spearhead building and excellent customer experience
• Arrange for ordering & distribution of resources across all centres
• Manage our Payment systems and student management systems
• Oversee finances for essential branch expenses

Strategic Leadership

• To provide strategic leadership in formulating, developing operational infrastructure to support programmes, events, operational needs across the organisation
• Independently managing large projects and programs, organisation design, operational excellence and transformation projects in areas such as: branding, performance improvement, cost-optimisation, cultural changes, business and back office transformations (e.g. shared service centre implementations), IT transformation (e.g. CRM implementation), etc.
• Pinpoint system, structural and process improvements across the company, make actionable recommendations and drive execution to implement change

Operational and Cost Efficiency

• Structure, develop and communicate data-driven insights and recommendations on improving operational issues at the company for senior stakeholder
• Assist in expanding the business through analysing detailed supply/demand chain/classroom optimising formula
• Support the company in measuring and achieving KPIs in planning, forecasting, inventory and cost management

Facilities Management

• To work with the Facilities Manager to provide excellent and prompt Facility Management services, maintenance to all physical branches
• To have oversight of management of budget of maintenance of existing branches and new branches
• To manage new branch opening projects and renovation work

Qualifications and Skills:

• A relevant degree/Master in Business Management/Administration, Finance Management, ICT or Computer Science equivalent
• At least 3 years in Senior Management role or equivalent
• At least 5 years in management level or similar work experience
• Experience in an educational institution preferred
• Comprehensive understanding of education institution operations, operational systems, procedures, standards and practices
• Possess good IT skills and knowledge, proficiency in Microsoft Excel, Word, and PowerPoint and Google Workspace
• Able to analyse data and statistics for trends and patterns with exceptional skills in Excel or Google Sheet

We are looking for someone who can:

• Think and work strategically with the senior leadership team and HQ
• Lead and manage the operations and facilities teams
• Work closely and maintain good relationships with other departments and functions
• Strong written and verbal communication and presentation skills
• Ability to effectively multi-task and prioritize needs
• Exceptional attention to detail and organizational skills
• Outstanding work ethic
• Motivated and dedicated self-starter
• Problem-solving skills
• Agile mindset and experience driving change with a track record of speed, impact and efficiency improvement

At Write Edge, we look for staff who have

• A growth mind-set
• Ability to take feedback
• Stamina for hard work (ie. good learning attitude)
• Responsibility
• Aptitude for teaching and nurturing towards kids

Location(s):
Tampines Plaza

Commitment Period:
Full-time

Working Hours:
Tue - Sat, 9am - 6pm

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