Job Description

Job Requisition ID #

23WD71741

Position Overview

The Senior People Services Advisor is an integral part of the Regional People Services team and is primarily responsible for delivery of all Tier 2 employee life-cycle processes and general HR services for the Southeast Asia & Singapore market. This role partners closely with the People Consulting team, COE, Facilities, IT, Legal, Finance, Procurement, Vendors, etc. to deliver a great employee experience and ensuring the HR processes are well-oiled for compliance, effectiveness, and efficiency. The Senior People Services Advisor acts as a local subject matter expert in the areas of HR Operations, Benefits Administration, HR Compliance, Statutory Reporting and Vendor Management and brings rich experience in all of these work areas. In addition, when operational challenges occur, the Senior People Services Advisor will conduct the root cause analysis and work on follow up actions.

Responsibilities

Work with the People Service Manager on operational and tactical plan/roadmap for Singapore & Southeast Asia HR Operations

Be the point of contact for enquiries/service request routing from Tier 1 & be a senior member of the local services team

Provide coaching and cross-training to Tier 1 on case management and for support on ad hoc HR Program rolled out

Work closely with the People Service Manager and People Consultants to ensure a smooth transition on local issues and ensure clarity on when the team should hand over or escalate enquiries

Responsible for the hire to retire process, delivering & ensuring a seamless onboarding and offboarding experience

Support in ensuring payroll inputs accuracy, reliability, confidentiality, timeliness and completeness. Key stakeholder to the Payroll team

Manage the benefit administration, including but not limited to benefits escalation management, benefits contracts renewals/ review, documentation, invoicing & payments

Work with third-party vendors to monitor SLA achievements and employee experience for all local administration of benefits and providing feedback & suggestions to COE for improvement as needed

Drive local employee communication in partnership with People Consulting & COE

Ensure HR reporting is compliant with country required statutory and regulatory reporting and is done on a timely basis (e.g., Singapore \xe2\x80\x93 MOM reporting, Malaysia, Indonesia, Vietnam)

Accountable for the country audit exercise and partner with auditors on the requirements, implement the suggestions for mitigating potential gaps & risks for future audits

Well-versed with statutory leave requirements in Singapore & ASEAN and provide advisory on leave administration

Keep abreast of regulatory changes and recommend changes to procedures and policies. Key stakeholder to the People Consultant team and COE

Work with third-party vendors on work pass matters not limited to monitoring COMPASS changes and related impact on work pass, work pass issuance and renewal, monitoring of S Pass quota, ad hoc SAT exercise

Be the point of expert guidance/escalation or contact for all local government agencies/labor authorities for any HR related matters

Partner and support in regional and global People programs/projects through the provision of country requirements and involvement in User Acceptance Testing

Lead local or regional program setup as required independently or jointly with People Consulting & COE, engaging relevant stakeholders in the process

Accountability of up-to-date SOPs, local HR policies, guidelines, and internal documentation, ensuring quality assurance

Minimum Qualifications

Experience working in a multi-national environment, and fast-moving services businesses with a Shared Service model or a mix of decentralized and centralized HR Operating models is advantageous

Minimum of 7 years of experience in HR Operations

Familiarity of Human Resources functions and processes across at least one of the functions which may include Operations, Benefits, Compliance or Payroll

Forward thinking, proactive, self-driven, innovative, and resourceful team player who is also able to work independently

High levels of discretion, confidentiality, and ability to exercise sound judgement (demonstrate critical thinking) and decision making

Strong capability to build trusted relationships and manage stakeholders across a matrixed environment

Ability to interpret complex situations/documents, follow through and attention to detail

Passionate about identifying opportunities for continuous improvement, providing recommendations on suggested approaches

Excellent technical skills (Excel, Word,), as well as experience of HR systems such as Workday is required. Knowledge of supporting tools such as ServiceNow and Darwin would be an advantage

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