Job Description

ResponsibilitiesM365 Administration and Management:

• Oversee and optimize the full lifecycle of the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, and other services.
• Develop and refine the M365 architecture to align with organizational goals and support a geographically diverse workforce.
• Ensure compliance with data governance policies, retention strategies, and regulatory requirements.
• Manage identity and access control using Entra ID (formerly Azure AD), implementing MFA, conditional access policies, and role-based access control.
• Drive organizational adoption of M365 features through training, best practices, and continuous improvement initiatives.
• Stay informed of emerging features and technologies in M365.

User and Service Management:

• Manage M365 operations for a large-scale user base.
• Resolve complex escalations related to M365 platform..
• Collaborate with support teams to deliver consistent performance and user satisfaction.

Requirements

• At least 5 years or more experience in leading and managing M365. Experience with Google Workspace will be an added advantage.
• Proven experience managing enterprise-scale M365 environments.
• Experience with Google Workspace administration and integrations.
• Advanced PowerShell scripting skills for automation and reporting.
• Experience administering and troubleshooting on-premises Exchange environment.
• Effective communication with technical and non-technical stakeholders.

Certifications (Preferred):

• Microsoft Certified: Enterprise Administrator Expert
• Google Cloud Professional Collaboration Engineer (Advantage)
• ITIL Foundation or other IT service management certifications

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