Job Description

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX\'s sponsorship of a visa.Who We AreAt OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!About the OpportunityWhat You\'ll Be Doing:

• Assist in formulating the product planning and strategy for the customer service system, ensuring alignment with company objectives and customer needs.
• Research market competition and industry trends for the customer service system, gather user feedback, and propose product improvement suggestions.
• Analyze data metrics to identify issues within the customer service system and assist in optimizing user experience.
• Collaborate closely with customer service and business teams to understand customer needs, prioritize product features, and develop improvement plans.
• Work closely with the technical team to drive the development and implementation of the customer service system, ensuring timely delivery of high-quality products.
• Provide training and support for the customer service system, ensuring that the team can fully utilize system functionality to deliver quality service.

What We Look For In You:

• Degree in Computer Science, Information Technology, or related field preferred.
• Relevant experience in customer service system product management or related roles.
• Familiarity with the design and development process of customer service systems, with basic technical understanding.
• Strong communication and coordination skills, capable of collaborating with cross-functional teams to drive project progress and take responsibility for the final outcome.
• Analytical and problem-solving abilities, capable of extracting key insights from data and user feedback.
• Sense of responsibility for customer service and user experience, actively improving products to meet user needs.
• Proficiency in both English and Chinese languages.

Perks & BenefitsCompetitive total compensation packageL&D programs and Education subsidy for employees\' growth and developmentVarious team building programs and company eventsWellness and meal allowancesComprehensive healthcare schemes for employees and dependantsMore that we love to tell you along the process!#LI-NN1#LI-ONSITE

OKX