Job Description

Why apply to Circles.Life?

Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

About Circles.life

Circles.Life is Asia\'s first and most successful digital telco and we are on a mission to re-imagine the customer experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in Singapore in 2016, and have since expanded to Australia, Taiwan, Indonesia and Japan. We are leading the market in innovation, customer satisfaction and growth.

Circles.Life was founded by Rameez Ansar (ex-Temasek, BCG), Abhishek Gupta (ex-McKinsey, Bain Capital, StanChart PE) & Adeel Najam (ex- Nokia, Huawei, Starhub), who are supported by an all-star leadership team including C-suite executives from Tata Docomo, Paypal, Vodafone, Bharti Airtel, Hooq/ Singtel, and Flipkart (to name a few)

It now employs 400+ people over 5 APAC offices. It is the portfolio company of Warburg Pincus and Sequoia

Notable accolades from past years include: Top 5 most loved Singapore brands (2nd year running)- YouGov Customer\'s Choice; Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019)

About This Role

The Senior Product Manager at Circles.Life operates at the exciting intersection of Technology, Design and Strategy. You will be in a team responsible for driving the platform product roadmap. You are as much at ease in an industry littered with jargon as you are with exploiting the power of analysis to communicate your views.

As a key member of our team, your responsibilities include:

• Drive the planning, technical development, testing and launch of novel products
• Drive innovation in product development with a team of world-class engineers
• Deliver high-quality products that exceed expectations and take end-to-end ownership of planning, design, delivery, quality assurance and performance
• Monitor and track product feedback to help in the prioritization of development features
• Write user stories and detailed product requirements
• Define metrics and KPI to measure the success of the products
• Prepare and deliver product presentations, product vision, and strategy
• Act as product champion and establish valuable relationships with key partners and stakeholders

Requirements:

• 7+ years experience with 4+ in product management. Telco experience is preferred
• Experience in complete product life-cycle management
• Experience with project and product management tools such as JIRA, Trello, monday.com, Confluence, Figma, Balsamiq or other similar tools
• Outstanding analytical and problem-solving skills
• Exceptional communication and presentation abilities
• Ability to thrive in a fast-paced and ambiguous environment
• BS in Business, Marketing or Technology (MBA preferred)

It would be great if the individual has:

• B2B2C/B2B product management experience
• Understanding of the technical architecture of complex and highly scalable applications
• Experience in launching SaaS, platform or payments products
• Experience with market research and deep technical analysis skills
• SQL experience
• Experience working in a startup

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Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.

We regret to inform you that only shortlisted candidates will be contacted for interviews.

Circles.Life