Job Description

About Team

J.P. Morgan Payments Technology Production Management team is looking for a strong Senior Production Support Engineer to support our Premier Clients. Our team is responsible for the production management governance including managing technology relationship management. This is a highly visible role and requires strong tech, problem solving and client relationship management experience, and able to thrive in a fast paced, high pressured environment.

This role requires a wide variety of strengths and capabilities across multiple technologies to support our Premier Clients, including:

• Bachelor degree in Computer Sciences, Engineering or related fields
• Minimum 7 years of experience working in large scale production management environment
• Previous working experience in Banking is a bonus, but not mandatory
• Expertise in application development and support environment with more than one technology and multiple design techniques
• Proficiency in one or more general purpose programming (SQL, Java, Python, etc.)
• Proficiency with a variety of platforms, including Unix, Linux is a must
• Understanding of Database like Oracle and Cassandra.
• Knowledge of monitoring tools like Geneos, Splunk, etc will be added advantage
• Experience in DevOps and SRE tools and processes
• Extensive experience with observability strategy specifically in defining and delivering SLA's for critical services
• Tools and Dashboards: Experience in building operational dashboards for enhanced monitoring and telemetry
• Experience with creating self-healing solutions for critical Applications
• Change, Release, Problem Management and Incident Management: Follow all standard services as per ITIL in resolving/mitigating Issues
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
• Proven ability to understand and troubleshoot complex problems under pressure
• Passionate for making things better and driving action with sense of urgency
• Proven ability to work in a demanding, fast paced environment and handle multiple, competing priorities at one time
• Good to have - knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, or similar technology is preferred
• Automation and Efficiency: Understand manual process currently carried out and implement scripts or leverage tools/technologies to automate and create efficiency
• Ticketing System : Service Now knowledge preferred used for Change , Incident , problem or service problems
• Clear analytical thinking and excellent communication skills
• Ability and willingness to develop technical SME and business knowledge

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.