Job Description

Date Posted: 2026-02-03
Country: Singapore
Location: SG-01-SINGAPORE-039 CARE ~ 39 Changi N Cres ~ 39 CHANGI N CRES-039 CARE
Position Role Type: Onsite
What You Will Do *

• Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair, Technical, Finance, Management).
• Track overall Customer Support Level (CSL) to the customer for the FlightSense contract, in addition to all Collins commercial repairs.
• May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
• Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
• Review monthly/quarterly cost data, reliability trends, effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
• Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.
• Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.

What You Will Learn

• You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense(TM) contract and Collins' broader commercial repairs portfolio
• You'll develop data analysis and forecasting, where you'll review monthly and quarterly cost data, identify reliability trends, and leverage insights to refine our future forecast models.
• You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.

Qualifications You Must Have *

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience

Qualifications We Prefer

• Experience leveraging strong financial acumen and / or experience with financial modeling.
• Experience with conflict / issue resolution on difficult problems.
• Experience with commercial airframe components.

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