Job Description

Location: Singapore, Singapore Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas. Responsibilities:

• Deliver the solution (Banking & Payment Services) in compliance with, in order of priority, the contract between Thales and the customer, the Professional Services (PS) Statement of Work, the Thales proposal, the customer requirements.
• Drive the project from Kick-Off to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and Thales interests while keeping customer satisfaction at the highest possible level.
• Complete and validate customer requirement specifications with the project team and getting it approved by the customer.
• When applicable, write the project management plan and ensure of its right monitoring.
• Manage project risks and related action plans.
• Manage projects interdependencies and remove obstacle
  • Build and update project plan
• Managing customer interface as the main Point of Contact. Take ownership on the communication and stakeholder management.
• Report internally and externally on project progress and issues (responsible for alerts and escalations).
• Ensure configuration management rules are applied and project artifacts (both technical and project management) are recorded in the project repository.
• Deliver projects to customer according to the contractual delivery milestones.
• Ensure smooth handover to the support team or specific internal/external interface.
• Follow up on project activities and tasks with the project resources assigned and update project tasks ETC and related panning.
• Join project team for relevant onsite activity and testing
• Assist project technical resources in resolving technical issues on project tasks and product deployment.
• Grow long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
• Anticipate clients\xe2\x80\x99 needs and propose alternative delivery solutions or business solutions in cooperation with Sales team.
• Manage and document any Change Request (CR), help Sales to ensure the customer perceive the value of the CR (up-sell).
• Manage project resources allocations together with the PS Regional Manager
• Apply project management process and use related tools deployed in Professional Services team, in particular:
  • Regular tracking (once a month at least) on project budget (time, costs and forecast Estimate To Complete) and other KPI defined
  • Managing billing/revenue recognition tasks and milestones acceptance.
  • Organizing or participating to governance meeting with relevant stakeholders/management

Pre-sales on customer request engagement:

• Contribute to identify customer use cases and requirements with Solution Sales and Solution Expert
• Contribute to PS quotations
• Write or contribute to write PS Statement of Work in relation with the quotation
• Contribute to contract review during negotiation phase

Knowledge, Skills and Experience:

• Degree in Computer Science or a related field.
• 5 of experience with successful track record in IT Customer Project Management, with preference in the digital payment domain.
• Strong presentation and communication skills in English. Strong interpersonal skills.
• Experience working with and understanding the dynamics with international customers.
• Mobile for business travel to customer premises.
• Ability to understand the business requirements and converting them into solution design requirements.
• Must demonstrate good judgment and pragmatic approach.
• Project Management Professional (PMP) certification is a strong plus.
• Fair knowledge and understanding of IT integrations challenges.
• Both technical and sales-oriented to drive customer relationship during project and have the ability to manage complex issues in an international environment.
• Knowledge and understanding of global Internet, IT and security technologies and market.
• Overall solution knowledge from Software/Server/application, from project set-up to production deployment.
• Understanding of IT solution development and deployment lifecycles.
• CISSP, CISA, CISM, CCSP or relevant certification in cybersecurity domain will be a plus.
• Result-oriented, autonomous, and willing to work in a dynamic structure.
• Organized and analytical, adept at working in a team environment (local and remote), and able to handle multiple priorities to successfully drive complex customer project execution with multiple internal/external interfaces.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!