Senior Quality Services Supervisor / Supervisor (qmt) (cas)

Singapore, Singapore

Job Description


About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a \'job\', we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you\'re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career!

Duties & Responsibilities

  • Identify and develop long haul business opportunities.
  • Be an active stakeholder of the IFM business development work in line with Certis IFM strategy and vision.
  • Actively and successfully manage the solution development, solution pitch, negotiation and closure.
  • Enhance the IoT Enabled Integrated Facilities Management Product and develop a customized solution for customers.
  • Create and be accountable for all client proposals, contracts and any further documentation.
  • Be the main owner / key stakeholder in cross-functional projects, including the development of project plans, budget, scheduling, issue management, implementation and progress reporting in IFM segment.
  • Develop and implement strategies for new products and services.
  • Respond to tenders and requests for information in a timely manner.
  • Manage customer relationship together with the various sales and operations teams.
  • Understand customer businesses and develop service offerings that address their needs.
  • Able to use digital systems and tools (e.g. Security+/Mozart orchestration platform, mobile-enabled facility mgmt tools etc.) to perform healthy building and infrastructure operations while also reducing costs, improving productivity and boosting sustainability
Skills & Experience
  • Diploma from recognized Institutions and possess relevant work experience
  • Possess strong leadership qualities, good temperament and maturity
  • Effective communications and instructional skills
  • Resourceful, dedicated, self-motivated and results-oriented person, with ability to work independently
  • Proficiency in the usage of Excel and Word will be beneficial
  • Good service mindset
  • Awareness of different digital systems and tools in the field of security operations and training (e.g. mobile-enabled patrol and incident management, Patrol and Traffic Enforcement Robot, Virtual Reality / Augmented Reality)
Recognition & Reward

What you can expect from us:
  • Work on projects for world-class security projects renowned for their safety, reliability and efficiency
  • Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
  • Community volunteering opportunities
  • A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our Compass values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Certis Group

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Job Detail

  • Job Id
    JD1258561
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned