Job Description

Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.The Senior Sale Engineer is responsible for managing and maintaining key accounts, ensuring customer satisfaction, and driving profitability. The Key Account Manager will play a critical role in maintaining strong relationships with clients, delivering exceptional customer experience, and ensuring compliance with company procedures and regulations.How will you CONTRIBUTE and GROW?Maintain and Secure Accounts:

• Develop and nurture relationships with key accounts through regular communication and visits.
• Address customer inquiries and provide technical or commercial advice. - Promote and inform clients about new products, services, and applications to add value to their operations.
• Build trust and minimize claims when technical problems or disruptions occur.
• Prepare and review correspondence related to customer concerns and ensure legal department approval before sending.

Deliver Best Customer Experience and Service Level:

• Lead coordination efforts to ensure best customer experience and service levels in day-to-day transactions.
• Actively engage in annual voice of customer initiatives and maintain customer feedback database.
• Proactively follow up on customer feedback through designated channels.

Contract Management:

• Manage customer contracts and ensure implementation of commitments regarding supply volume and pricing.
• Monitor and maintain outstanding purchase orders, including blanket orders.
• Renew contracts in a timely manner and ensure alignment with key accounts.
• Apply contract management practices such as price escalation, terms of payment, renewal, and amendments.
• Communicate force majeure events and ensure customer acceptance.

Profitability:

• Evaluate additional investments and their impact on profitability.
• Analyze account profitability and take necessary actions to improve it.
• Ensure adherence to payment terms and coordinate with the legal department to resolve overdue accounts.

Budget Management:

• Define annual budgets and update key account information based on valid data. Identify and secure opportunities for upside potential through contract amendments.
• Stay vigilant for anomalies in key account profiles.

Reporting:

• Utilize sales tools and programs to support sales activities.
• Regularly input data for all activities related to key accounts.
• Report project progress, new business, issues, and lost projects in weekly meetings.

Compliance on HSEQ, GYM, and Other Procedures:

• Adhere to standard operating procedures and HSEQ guidelines in all activities.
• Follow business processes and workflow procedures, including financial assessment and risk identification.
• Ensure active implementation of GYM objectives.

Are you a MATCH?

• Bachelor\xe2\x80\x99s degree in Business Administration, Sales, or relevant field.
• Proven experience as a Key Account Manager or in a similar role.
• Strong understanding of contract management and negotiation.
• Excellent communication and interpersonal skills.

About Air LiquideA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide