Senior Sales Support Specialist Mandarin (gcr, Taiwan)
Singapore 117372, Singapore
Job Description
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Job Title: Senior Sales Support Specialist - Mandarin (GCR, Taiwan) Imagine being able to partner with global technology leaders in a company that cares about YOU \xe2\x80\x93 your professional growth, your success, and your community.
We are looking for a Senior Sales Support Specialist to join our team. Today.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You Have
- A Diploma/Degree, up to 3-5 years of relevant working experience preferred
- Advanced knowledge in Microsoft packages (Word, Excel)
- Strong attention to detail
- Effective verbal and written communication skills
- Experience handling confidential information with complete integrity
- Prior experience working independently with team-player mindset
- Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines
- Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues.
- Experience escalating most challenging scenarios to management for direction
- Ability to clearly articulate issues, challenges and propose ideas or solutions
- Proven ability to focus on customer needs and communicate with higher level staff, as needed
- Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
- Prior experience in following scripts and/or processes according to contractual agreements
- Proven success in multi-tasking, prioritizing, and managing time effectively
- Ability to follow established procedures and practices
- Proven success and aptitude to learn new technology and data
- Experience in driving business conversations in English, Mandarin or Korean as this role will require you to provide administrative sales support to our internal and external stakeholders across the region such as Australia and New Zealand, Greater China and Korea.
You Will
- Prepares quotes for contract renewal and RFP/RFI responses
- Maintains quote documentation with accurate pricing and configurations
- Ensures the integrity of client information maintained in the database systems
- Managing Excel spreadsheets
- Dealing with external and internal queries in a professional, client orientated manner
- Performs bookings (Purchase Order processing) and booking reconciliation
- Performs QA self-check and peers-check
- Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
- Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
- Prioritizes tasks to meet deadlines, paying attention to details
- Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Effectively maintain and improve Knowledge Base Tool
- Effectively identify and call out operational risks to management for review and consideration
- Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role.
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Job Detail
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Job IdJD1306532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 117372, Singapore
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EducationNot mentioned