Job Description

Role Overview

We are seeking a

Senior Salesforce Techno-Functional Consultant

to join our dynamic delivery team in Singapore. The successful candidate will play a key role in designing, developing, and implementing scalable Salesforce solutions, acting as a bridge between business and technology teams. This role requires strong hands-on experience across both

functional

and

technical

domains, combined with leadership and stakeholder-management skills.

Key Responsibilities

Project Delivery

Lead and actively participate in all phases of the Salesforce project lifecycle, from requirement gathering to go-live and post-implementation support. Manage development tasks, monitor progress, and ensure timely delivery of milestones. Identify project risks, propose mitigation strategies, and escalate issues as needed. Demonstrate strong ownership, accountability, and commitment to project outcomes.

Stakeholder Engagement & Requirements Gathering

Facilitate workshops with business users and stakeholders to capture detailed functional and technical requirements. Document requirements, user stories, process flows, and acceptance criteria. Collaborate with stakeholders to align expectations, resolve issues, and communicate technical constraints clearly. Build and maintain positive relationships with cross-functional teams and clients.

Solution Design & Documentation

Design scalable Salesforce solutions that balance configuration, custom development, integration, and data migration needs. Prepare comprehensive

functional and technical design documents

in alignment with best practices. Collaborate with solution architects to maintain consistency and compliance with standards. Review and refine deliverables produced by junior consultants, providing mentorship and feedback.

Salesforce Development & Configuration

Configure and develop Salesforce components using

OmniScript, LWC (Lightning Web Components)

, Apex, and Flows. Conduct code reviews and ensure adherence to quality, security, and performance standards. Manage deployment activities and coordinate release management processes using CI/CD tools.

Testing & Quality Assurance

Lead creation and execution of test scripts, facilitate

UAT sessions

, and validate business requirements. Ensure all deliverables meet functional and technical expectations prior to deployment.

Training & Enablement

Develop and deliver training sessions and user guides for business and technical users. Mentor and guide junior team members to build internal Salesforce capability.

Data Migration Support

Support end-to-end data migration activities including mapping, cleansing, validation, and uploads. Ensure integrity and completeness of migrated data through verification and testing.

Requirements

Bachelor's Degree in

Computer Science, Information Systems, or related field

. Minimum

5 years of experience

in Salesforce project implementation (or 4 years with proven team leadership). Certifications (minimum):

Salesforce Administrator

,

Platform Developer

,

Platform App Builder

. Additional certifications preferred:

OmniStudio Developer

,

OmniStudio Consultant

,

Platform Developer II

,

JavaScript Developer

,

Public Sector Solutions

. Strong technical skills in Salesforce configuration, Apex, LWC, Flows, Integration (REST/SOAP APIs), and CI/CD pipelines. Proficiency in business analysis, stakeholder management, and functional documentation. Excellent problem-solving, analytical, and communication skills. * Experience in

public sector

or large-scale enterprise transformation projects is advantageous.