Job Description

About the role

As a Senior Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify.

While we would prefer a candidate to be based in Singapore, this is a remote position available within APAC (AU,NZ,JP,SG) and will support merchants and our business growth in South East Asia and wider APAC. You will have the opportunity to engage directly with our merchants, their technical teams and our established partners to have high level 'solutions-focused' discussions around the Shopify platform.

This position will report into the APAC Solutions Engineering Lead.

Qualifications

Requirements for the role:

At least 5 years of experience in B2B pre-sales solutions engineering

An expert on Shopify and regional specific commerce applications, ecosystems, and integrations

Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on

A desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teams

Familiarity with version control systems

Familiarity with web APIs, middleware development, and front end development

Native or fluent in English, Mandarin a big plus.

Your responsibilities will include:

Providing support to our sales and partner teams through various channels

Working to help advise merchants (including their development partners) on technical solutions for the best business success on the platform.

Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrations

Exploring creative ways to develop on the platform and answering inquiries about our APIs

Mentor and coach the sales team on technical aspects of Shopify

Be an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teams

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.