Job Description

Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We are looking for a Senior Solutions Engineer to join our Zoom Virtual Engineering (ZVE) team. Zoom Virtual Engineering (ZVE) leverages an innovative digital platform built on the expertise of our virtual solutions engineers to scale and accelerate Zoom’s SMB go to market motion. As the world continues to evolve in how it connects, simplicity and speed to expertise are more critical than ever. ZVE is the engine that delivers technical excellence directly into our seller’s workflow. In ZVE we are passionate about our people and making a positive impact in the team, Zoom, and the world. We encourage individual growth and development, we build a team that is strong, cohesive, and connected, with clear goals and a shared purpose. The ideal ZVE Senior Solutions Engineer is passionate about our UCaaS vision and will have exceptional experience in Cloud Meetings, Cloud Video, Cloud Voice in addition to having deep knowledge of legacy PBX/telephony systems. The Snr. Solutions Engineer will serve as a subject matter expert for our sales teams and our customers in SMB and be responsible to help meet revenue goals by driving creative programs in partnership with our SMB Sales teams. This individual will lead the technical development enablement strategy for ZVE, partner with Zoom’s Global Architecture team and Product teams to represent the needs of our SMB customers.
The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Contact Center and Marketplace/API) and/or competitive equivalent. Knowledge of Microsoft and application based competition (Microsoft, Five9, Amazon, Twilio, RingCentral, 8x8, Cisco, Genesys, Avaya, Pexip, etc) and expert level collaboration certifications such as CCIE are desirable.
As a Senior ZVE Solution Engineer you will be:

• Designing the next-generation communication solutions for Zoom customers
• Conducting demo and proof of concepts for prospective Zoom customers
• Solution and architectural design and selling
• Building competitive intelligence
• Working Across Multiple Boundaries
• Driving the Zoom Vision with subject matter expertise across Zoom Platform
• Handling escalations from ZVE Solution Engineers
• Leading the technical enablement strategy for ZVE

Skills Required

• Provide high-level technical support to all Zoom Phone customers
• Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
• Apply expert knowledge of Zoom Communication services and phone technology
• Responsible for training customer administration of Zoom Phone platform
• Ability to answer complex technical questions in a clear, concise, and understandable manner
• Must have the ability to understand a customer’s network and relevant infrastructure quickly and pinpoint integration possibilities
• Responds promptly to escalations while keeping detailed case notes
• Manage escalated issues and collaborate with other internal departments to expedite resolution
• Help develop and maintain customer-facing and internal help articles
• Presales Engineering of VOIP solutions
• Strong Business and Technical Acumen and executive presence
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
• Excellent communication and Presentation skills
• Create, present and document technical solutions
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Expert level solution sales ability

Desired Skills

• End-to-end IT systems knowledge
• Ability to apply IT Systems knowledge to customer solution design
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• Ability to work independently and show leadership qualities
• Be flexible and able to function in a high growth environment

Minimum Qualifications

• 8+ years of technical industry experience (UCaaS, Telephony/VoIP)
• 6+ years in a customer facing technical role required
• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
• Zoom Communication platform and end-to-end positioning required
• BS/BA (EE/CS) or equivalent experience

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here. Explore Zoom:

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