Job Description

• Opportunity to be a part of our dynamic Team in Singapore!
• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista\xe2\x80\x99s list of Best Employers in Singapore for four consecutive years (2020, 2021, 2022, 2023) as well as Great Place to Work-Certified\xe2\x84\xa2 company.
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organization capabilities.
We collaborate internationally to deliver the IT services and solutions that help everyone to be more productive and enable innovation.

Purpose of the role

The IT Relationship Manager is responsible for building and maintaining relations and driving alignment between the IT Hosting Services, Facilities, and IT Infrastructure teams supporting Data Centers and Local Computer Rooms on 5 locations in Singapore (Phase 1, 2024), 3 sites in New Zealand, and 2 sites in Australia (Phase 2, 2025).

The IT Relationship Manager will be focused on developing a comprehensive view of his/her portfolio\xe2\x80\x99s critical facilities, related capabilities, capacities, and compliance status and aligning maintenance, operations, project delivery, and portfolio planning activities.

You will closely collaborate with global and local Facilities teams, Divisional IT teams, and Global Compute, Storage, and Network teams across the three international IT Hubs.

In this position you will be able to work primarily from home and you will visit the different locations periodically.

Primary Responsibilities

• Integrate with site and global teams to act as single point of contact for any activity which has a Local Computer Room resource demand component.
• Collaborate with Facilities and Data Center Engineering teams to develop various proposals related to Local Computer Rooms.
• Develop and track strategic action plans addressing hosting at each portfolio site that aligns with strategic business objectives.
• Work closely with various engineering and projects delivery teams to ensure smooth running of programs.
• Drive the implementation and management of a governance and operations and related reporting capabilities.
• Perform site assessments to ensure accurate and updated information is readily available for strategy and planning development.
• Develop processes and tools which enable visibility, alignment, and coordination of planned activities and available maintenance windows.
• Manage processes to onboard and offboard sites to the program as our company portfolio changes over time.
• Maintain effective relationships with vendors and suppliers ensuring effective, high-quality delivery and appropriate cost management.

Education Minimum Requirement:

• Bachelor\xe2\x80\x99s degree in computer science, information technology, management information systems, engineering or related discipline.

Required Experience and Skills:

• 5+ years data center and colocation solution delivery supporting 24/7/365 mission critical services.
• Strong interpersonal, communication and presentation skills.
• Prior experience with and understanding of large enterprise critical facility data center design.
• Understanding of structured cabling systems, network and connectivity standards and hardware installation.
• Understanding of ITIL processes, compliance and quality programs, audits and physical security.
• Ability to manage large scale projects and develop and improve processes.
• Ability to resolve problems in high stress, high visibility situations.
• Strong business understanding and negotiation skills with the ability to make rapid disciplined decisions from both a business and technology perspective.
• Good understanding of cyber-security principles.

Preferred Skills and Experience:

• Data Center Certifications such as CDCDP, DCDC, or equivalent is desirable.
• Industry technical certifications in EMC, Cisco or VMware are desirable.
• PMP and ITIL Certifications or equivalent are desirable.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 25%

Flexible Work Arrangements: Hybrid

Shift: 1st - Day

Valid Driving License: Yes

Hazardous Material(s):

MSD