Job Description

Senior Systems Engineer (Maintenance)

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Date:

6 Nov 2025

Location:

Singapore, Singapore

Company:

Singtel Group


NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.



The Senior Systems Engineer (Maintenance) is responsible for the hands-on management, maintenance, and optimization of the organization's IT and physical infrastructure. This role focuses on the day-to-day operation, preventive maintenance, and enhancement of systems, including servers, networking equipment, cabling, and EIF components, to ensure reliability, security, and optimal performance. The position requires strong technical expertise, practical field experience, and the ability to lead and coordinate maintenance and infrastructure activities across multiple systems and sites.



Responsibilities

Infrastructure Maintenance & Operation

Perform routine preventive and corrective maintenance of IT systems, cabling infrastructure, power and grounding, and EIF setups. Monitor system health and performance, addressing hardware, network, and system-level issues proactively. Manage and maintain system backups, redundancy configurations, and recovery procedures

Hands-on Systems Suppor

Conduct field work involving installation, configuration, and testing of hardware and cabling systems. Troubleshoot connectivity, hardware, and infrastructure issues across servers, switches, and endpoints. Maintain accurate records of system configurations, cabling routes, and change logs

Infrastructure Management & Upgrade

Plan and execute system upgrades, replacements, and patching with minimal service disruption. Manage equipment lifecycle, including asset inventory, procurement recommendations, and decommissioning. Ensure all installations comply with industry standards, safety guidelines, and internal policies

EIF / Cabling Supervisio

Oversee EIF operations including rack layout, labeling, patching, and cable management best practices. Supervise or coordinate with vendors and contractors for structured cabling works and physical infrastructure improvements. Conduct inspections to verify proper cable dressing, termination, and environmental readiness.

Documentation & Reportin

Maintain up-to-date documentation of system layouts, cabling diagrams, and maintenance records. Prepare periodic reports on infrastructure status, incidents, and improvement plans. Support audit and compliance requirements by maintaining accurate technical documentation.

Team & Vendor Coordination

Work closely with IT operations, network, and facility teams to ensure system reliability and performance. Coordinate vendor maintenance schedules, ensuring work is done safely and efficiently. Provide mentorship and technical guidance to junior engineers and technicians.




Essential Qualification


Diploma or Bachelor's degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or related field. Minimum 5-8 years of experience in IT systems maintenance, infrastructure management, or cabling supervision. Certifications such as CCNA, CompTIA Network+, or structured cabling certifications (e.g., Panduit, CommScope) are advantageous. Strong understanding of data center or EIF environmental management, including power, cooling, and cable routing standards.

We are driven by our AEIOU beliefs--Adventure, Excellence, Integrity, Ownership, and Unity--and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.



Together, we make the extraordinary happen.



Learn more about us at ncs.co and visit our LinkedIn career site.