Job Description

: Responsibilities: * Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. * Develop, maintain, and ensure the relevance of technical information used by internal and external stak : Responsibilities: Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. Understand and build long-term innovative global technology systems that enable enhanced customer relationships. Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. Drive and manage new product installs and subsequent hardware development. Projects manage new evaluations and ensure the success of the project. Requirements: Minimum a Bachelor's degree Engineering discipline or equivalent technical studies Minimum 4 years of experience of directly related experience. (i.e. ALD, PEALD, EPI, PECVD,CVD) Minimum 10 years of experience in the electronic or semiconductor industry Strong positive attitude, ability to work in a team environment or individually, drive meetings, provide guidance to co-workers, and foster excellent internal relations. Ability to handle all customer situations, developing action plans then presenting and driving resolution to both the client and its customers. Ability to work responsibly with all resources and departments in a multifunctional high paced atmosphere independent of supervision on highly complex problems Be a system expert for support of field problems, travel to customer site domestically and internationally with short notice Skilled in electrical and mechanical techniques and overall equipment system Drive and execute knowledge of the client'sEscalation process including managing action lists, handle 95% of support calls and legacy tool escalations without assistance and driving other experts to close the remaining issues you can't resolve Strong ability to develop action plans on technical issues with customers and field personnel and ability to influence others to achieve results Highly evolved phone and technical skills to analyze, technically direct and address tool issues remotely Proven success in building collaborative partnerships with customers and internal stakeholders Ability to work in a team environment with tight deadlines and multiple priorities Ability to write technical/quality report, such as FMEA, investigation report, 8D, etc. Accurate, timely reporting, ability to coach peers Effective communication skills: ability to speak and write in a clear and concise manner, and to accurately and fully convey issues to peers, management, or customers Must be comfortable to handle business travel over 50% per annual Interested candidates, please send over your resume to: Tan Yueh Hua Karen People Profilers Pte Ltd EA License Number: 10C3804 Registration Number: R1658726