Job Description

We have an exciting opportunity available for a Senior Technical Support Analyst working night in our Ortigas office. You must be WFH capable with strong internet connection as we are home-based for the duration of the pandemic.
When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonus and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Our Client
In this position you will be assigned to our US-based client that specializes in combining sound business strategies with cutting edge technologies to provide effective and comprehensive enterprise solutions for our customers. From custom windows applications, database driven web applications, custom server solutions, and managed co-location, they are your one stop for a comprehensive and cost-effective solution.
They are a fast-growing MSP and ITSP company that has been in business for over 25 years providing fully managed Voice, IT, and Cloud solutions for small to mid-sized businesses.
The Senior Technical Support Analyst role would exemplify strong customer service skills and a good understanding of computers as well as building, troubleshooting, and maintaining: workstations and Cloud Service, like Microsoft 365 (admin level) and others via remote support. Additionally, creating and updating procedures as needed and making sure client needs are met and exceeded.
Your Responsibilities

• Provide end-to-end IT services support. This may include:
  • Contacting clients to resolve issues
  • Diagnosing and repairing technical issues in these areas:
    • Laptops & Desktops (PC & Mac)
    • Tablets & Smartphones
    • Email (POP3, IMAP, & Exchange)
    • Cloud Services (i.e. M365, One Drive, Teams, etc.)
    • Company supported backup solutions
    • Printing
    • Desktop applications
  • Provision and termination of user accounts
• Managed IT onboarding

Your Background

• 2-3 years’ L2 support experience
• Familiarity with networking standards
• Advanced PC repair and troubleshooting
• Degree in Computer
• Science or related field, or equivalent combination of related education and experience
• A+ Technology Certification preferred
• Other relevant certifications are an advantage