Job Description

Senior Technical Support Engineer
This role has been designated as \xe2\x80\x98Edge\xe2\x80\x99, which means you will primarily work outside of an HPE office. :
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\xe2\x80\x99s complex world. Our culture thrives on finding new and better ways to accelerate what\xe2\x80\x99s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. HPE Nimble Storage has developed breakthrough architecture that combines flash memory with high-capacity disk to converge storage, backup, and disaster recovery for the first time. HPE Nimble Storage solutions are built on the idea that enterprises should not have to compromise between performance, capacity, ease of management, and price. The HPE Nimble Support Center provides technical and process solutions to our global SAN customer base. As a member of the Support Team, you will work remotely with customers and HPE Engineering to resolve from simple to highly complex issues on Nimble Storage products. The skills needed to be successful in this role are listed below. Technical Support Engineer responsibilities include:

• Energetic team player with excellent customer relationship skills
• The ability to maturely and professionally manage and triage customer service issues
• Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
• Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills
• Independently diagnosing and resolving networking and performance problems with storage server environments
• When necessary, escalate cases to the appropriate group (Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps

Skills and Experience: Must have:

• 5+ years\' experience providing technical support to end user customers for SAN-related products including advanced administration issues such as snapshots and replication
• Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment
• Experience troubleshooting storage latency and throughput
• Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• Must be able to write and speak to an executive level audience and assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

Then let\xe2\x80\x99s stay connected!
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