Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.TITLESenior Tenant Relation ExecutivePOSITION OBJECTIVESEnsure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.DUTIES & RESPONSIBILITIESAdministration

• To prepare weekly/monthly meeting documents and minutes.
• To organize social events & meetings.

Tenant Communication:Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results.Problem Solving:Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken.Tenant Retention:Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.Operations:Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.Market Research:Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.Reporting & Budgeting:

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant\xe2\x80\x99s satisfaction.
• Good tenant survey results
• Meet standards and audit requirements.

Knowledge/Experience:

• Tertiary qualification with at least 5 years of experience.

\xc2\xb7Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.\xc2\xb7Have a customer-centric approach, prioritizing tenant satisfaction.\xc2\xb7Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.Attributes/Behaviours:

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a \xe2\x80\x9ccan do\xe2\x80\x9d attitude.

Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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