Job Description

Senior Traffic Officer








Job Purpose



The Senior Traffic Officer in Operations Plans & Development Branch will support the two Operations departments (Control and Station Service Operations) in meeting the operational needs and requirements. He/ she will assist the Operations group to achieve its objectives while ensuring control of internal governance within the group. Reporting to the respective team lead, the Senior Traffic Officer will be assigned either to Safety Compliance, Operations Training, Fare Systems Operations, Project, Plans or Service Quality team to support the relevant team functions.
He/she may be required to work on-shift or irregular working hours, when required and may be activated during incidents or train service disruptions at TEL stations.


Responsibilities

• Safety Compliance - Support and coordinate the establishment, implementation, and maintenance of TEL Integrated Management System (Safety, Environmental, Quality, Asset & Risk Management) and conduct audits to ensure all activities and processes of Operations group comply with both internal governance frameworks and external regulations.
• Operations Training \xe2\x80\x93 Support the development, coordination, facilitation, and record management of training to maintain the competency of Operations group staff.
• Fare Systems Operations - Support the development of processes, policies, and standards to track and analyse fare and revenue collection and ensure integrity of fare collection.
• Project - Provide project support for new projects such as the East Coast Integrated Depot and future TEL stages.
• Plans - Provide administrative support in coordinating events, document control, procurement, budget, and inventory management.
• Service Quality \xe2\x80\x93 Support and coordinate customer service excellence initiatives and processes as part of service quality assurance.
• Perform any other Operations Support functions and duties assigned.

Qualifications & Work Experience



Diploma in Engineering discipline. Supervisory experiences in railway industry or front-line operation experience in public transportation.


Skills



Technical Skills and Competencies (Competencies to be acquired with training resources provided)

• Station Operations Management
• Track Access Management
• Emergency Response Management
• Risk Management
• Compose Technical Report

Generic skills include:Effective Communication and Engagement

• Decision Making
• Problem Solving
• Resource Management
• Teamwork

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\xe2\x80\x99s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.