Job Description

Job : Commercial Banking
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 20/Dec/2022, 2:54:28 AM
Unposting Date : Ongoing


The Role Responsibilities

• As Senior Ux Designer you will be responsible for the client experience of CCIB client facing portals; this means you\xe2\x80\x99ll be tasked with creating flows that delight people and meet the goals of our Business Corporate and Institutional business. You will have experience designing products in domains such as fintech and or large corporate banking platforms.
• You will internalise complex information about products and services to make them understandable to real humans like you and us. Since this role is fully focused on solving problems for customers and business alike, it requires empathy and business understanding in equal parts.

Strategy

• You\xe2\x80\x99ll create the vision for a standout user experience across all products & services and drive its realisation with the larger design team, business and tech.
• You use wireframes to express your vision and seek alignment and deliver the final flows with applied components from our design system.
• You will be a close and trusted partner to the product owner and business owner to understand their needs, goals and what makes a difference to them. As a senior candidate you will use your knowledge and skill to help them define and refine problem statements.
• You frequently engage with our research, analytics and value capture teams to understand pain points and opportunities to improve the experience.
• You will use your entrepreneurial spirit and ability to be hands-on. Drive, grit and the ability to evangelise the significance of user experience is an important skill for any senior team member to affect the change we\xe2\x80\x99re after

Business

• Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your focus will be on India localisation of the Straight 2 Bank portal.

Processes

• You need to be familiar with design language systems, component libraries, and UI best practices. You must be able to structure your time, and be capable of taking the initiative. Your delivery responsibilities span prototyping, testing, working with engineers on the quality assurance processes. You understand and operate in Scrum and Agile methodologies

People & Talent

• Champion diversity and the right mix of skills and experience in the group.
• Maintain and evolve your career path

Risk Management

• Our team is responsible for delivering quality tool and service design, that is meant to enable colleagues and customers. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.

Governance

• Our team contributes the Design Community of Practice, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities. Primarily in advocating for design and engineering best practices.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Product Owners
• Technology Owners
• CX Design team
• Wider CXC \xe2\x80\x93 Commercialisation and Client insights

What we would like you to bring

• Enthusiasm for tackling the large cultural shift necessary to establish a design practice.
• You can be strategic one moment and a detail-obsessed designer the next.
• You have an understanding of psychology and behavioural science.
• You also understand global diversity and the ability to advise on solutions that suit all.
• You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.
• You can guide business partners and evangelise a mindset for good experience and user-centricity.
• You work smart, are flexible and skilled in establishing practical processes.
• You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.

Our Ideal Candidate

• IC Agile or SCRUM certification would be desirable
• Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.
• 8+ years of experience in producing rich interactive experience in the corporate and financial markets space.
• Experience with APIs and open banking would be desirable
• Bachelor\xe2\x80\x99s Degree in Liberal Arts, Business, Communications, Human Computer Interaction, Information Design, Interaction Design, Psychology or a related field (or equivalent practical experience).

Role Specific Competencies

• Strong influencing and communication skills \xe2\x80\x93 oral, written and presentation
• Strong understanding of visual elements (Layout, Type, Fonts etc)
• Knowledge of APIs and Open Banking
• Design prototypes to test, and conduct testing and validation with them
• UX Design \xe2\x80\x93 wireframes, screenflow diagrams
• UI Design \xe2\x80\x93 leverage our existing UI components when creating new design system components
• Experience with design standard tools such as Figma, Sketch, Invision, Axure, Adobe, and others.

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers