Job Description

Job descriptionSome careers have more impact than others.If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staffWe are currently seeking a high calibre professional to join our team as a Senior Vice President, Cluster Head.Principal ResponsibilitiesLead the NASIA Cluster to deliver the Cluster, IWH and WPB performance measures and Country Strategic Plan.

• Manage & coach the NASIA Market Heads and Relationship Managers to drive performance with a hands-on style to grow the NASIA Cluster\xe2\x80\x99s capability in understanding customers better through understanding of NASIA\xe2\x80\x99s culture and language affinity, productivity and customer experience level
• In conjunction with the NASIA Cluster to build and grow a strong presence in Singapore and the countries/ regions the Cluster covers
• Lead the NASIA Cluster in line with the processes and cross borders compliance as depicted in the cross border manual and other operational guidelines so to achieve consistency of management of the staff and delivery of service and sales to HSBC North Asia clients
• Monitor and act on daily customer management activity by active usage of internal information tools to coach the team and achieve the business goals
• Maintain good relationships and collaborate with NASIA corridors stakeholders to enable international collaboration and growth of NASIA Cluster within IWH

Customers / Stakeholders

• Use the principles and guidelines in Global Standards and IWH Offshore manuals to ensure we know our customers and deliver our product and services accordance to regulatory and cross border requirements
• Delivering quality execution only/ Enhanced Execution only trades for clients through collaborating with specialists and other departments
• Grow the NASIA base by working closely with stakeholders in the NASIA markets
• Supporting championing the Financial Crime policy and processes to deliver enhancements to how HSBC detects, deters and prevents financial crime

Leadership & Teamwork

• Lead, manage and coach the Market Heads and Relationship Managers
• Performance Management, People Development and resourcing of the business
• Train, maintain and develop the leadership of the Market Heads to a level appropriate for the market and commensurate with centrally agreed resource plans
• Use appropriate performance management tools to review individual team\xe2\x80\x99s performance to maximise effectiveness of the team with NASIA Cluster
• Maintain and enhance personal and NASIA Cluster\xe2\x80\x99s knowledge and skills through sharing best practices
• Hold regular meetings with Cluster members to effectively communicate and address any issues face by the NASIA Cluster
• Create a working environment that drives performance, consistency and engagement across all teams in NASIA Cluster
• To work as part of a wider integrated team. Support others through direct and indirect actions beyond the team responsibilities

Operational Effectiveness & Control

• Ensuring that customer relationship process & operations within the NASIA Cluster are undertaken in accordance with HSBC FIM, Credit Policy Manual appropriate lending guidelines and offshore manual
• Ensure all processes for customer management process & operations are in place and manage within any agreed Authorities
• Manage operational risk by using relevant MI to identify risk situations and take the appropriate action to minimise risk for the NASIA Cluster

Requirements

• The jobholder will ensure the fair treatment of our clients is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours and HSBC Values required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring
• To also proactively address any areas of concern in conjunction with line management and/or the appropriate department

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.You\xe2\x80\x99ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC