Job Description

Senior Vice President, Head of Retail Operations, Channel Operations Centre

Posting Date: 19 Feb 2024

Location:
Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• The Channel Operations Centre Division Head\'s primary responsibility is to propose, plan and review the implementation of new solution and processes (including enhancements) for centralized operations as well as to oversee the operations of Channel Operations Centre.
• He/she will also plan, review and implement the directions, goals and strategies for the Division.
• The overview of financial operations functions in Channel Operation Centre includes Cheque Clearing, GIRO Clearing, internal fund transfer, debit/credit adjustment, FAST/PayNow operation and Self Service Machine operation.
• The non-financial transaction processing includes account opening, customer / account / self-service channels services / DDA maintenance, and production order processing.
• Ensure that quality policies and service standards are implemented and maintained
• Ensure that the Bank\'s policies, guidelines, operations control and compliance requirements are strictly adhered to
• Ensure that any audit observations are followed up promptly and all staff are briefed accordingly to prevent recurrence
• Inform Singapore Retail Operations Head and other relevant parties promptly of any discrepancies, exceptions and non-compliance, if necessary
• Identify opportunities to improve productivity, efficiency and service quality in the division and drive these enhancement programs
• Supervise the division\'s daily operations
• Prepare the Division\'s capital and operating budgets

Job Requirements

• Bachelor Degree with 12 to 15 years of working experience in Retail Operations
• Banking and product domain knowledge
• Ability to oversee a large team
• Excellent communications and able to work in a dynamic environment

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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