Job Description

Senior VP, Head of Infrastructure Service Recovery, Group Infrastructure & Platform Services

Posting Date: 12-Mar-2023

Location: Singapore, Singapore, Alexandra

Company: 3677

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities
As a Head of Infra Service Recovery, you will be responsible for building Infra technology capabilities as well as processes to significantly uplift the Service reliability of Banks Critical Infrastructure. The role will include managing Infrastructure that hosts banks business critical systems, as well as managing the various Infra Run teams (Compute, Storage, Network, Database, Middleware, Voice Infra, End User Computing and Workplace Technologies), enhancing processes to maximize service reliability and reduction of toil through automation.
The candidate should possess strong leadership skills and requires a mix of technical acumen, strong infrastructure awareness, critical thinking, strong communication skills, application partner and vendor management, and ability to manage issues and work efforts end to end.
The role will also participate in incident calls, root cause analysis of incidents and address all of the issues at the source through technical solutions as well as process improvements. You will partner with Infra Engineering and planning teams to define the Infrastructure build and operational standards, drive down manual work through automation, and improve monitoring, fault-tolerance as well as system scalability.
As an Infra Service Recovery Lead, you will be making decisions of a strategic nature that would influence Infrastructure Architecture, Solutions and Technology Operations in the Group. Your expertise in analyzing complex systems, anticipating problems, and finding ways to mitigate risk will be key to your success in this role.

• As a successful candidate for this position, you will bring the following to the organization:
• Managing IT Infrastructure and 24/7 production support teams, with leadership responsibilities in large, cross-functional teams, effectively influencing senior-level management/key stakeholders within complex contexts.
• Demonstrated sense of ownership and drive to improve production operations
• Proven ability to understand and troubleshoot complex problems under pressure
• Experience in SLA management, Incident Resolution, Problem Management and Automation
• Proficient in multiple infrastructure and software technologies, including virtualization, containerization and cloud
• Strong understanding of Site Reliability Engineering (SRE) and DevOps philosophies, technologies, platforms and tools.
• Appreciation and enforcement of various underlying security, risk and compliance principals that influence IT operational process design
• Understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices
• Ability to articulate to senior management, a technical strategy in clear, concise and understandable terms
• Manages budget, resourcing, and strategic expenditures for multi-million dollar cost center to ensure delivery of effective, efficient, and predictable operations
• Excellent organizational and workload management capabilities

Job Requirements

• Bachelor\'s degree in Computer Science or a related field, or equivalent work experience
• Minimum 15 experience in Infrastructure Management, Architecture or services delivery role
• At least 8 years in leadership role in an IT/ Banking organization leading 24/7 Production support and Infrastructure Operations.
• Experience in managing Enterprise platforms, Open Systems, Storage, Network, Mainframe, AS400 and Database systems.
• Experience in Cloud operations and migrations.
• Strong leadership, communications and analytical skills.
• Good understanding of Infrastructure tools within the Data Centre environment
• Excellent communication skills and the able to interact with people at all levels
• Experienced in leading teams across multiple geographies
• ITIL certified and conversant in ITSM and ISO

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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