Job Description

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore\'s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.

Job Duties and Responsibilities

\xc2\xb7 Ensure smooth running of daily sales operations in all aspects, to deliver excellent customer service to guests and corporate clients from all channels, provide support to sales program effectively and increase sales conversion.

\xc2\xb7 Provide business statistical data support related to sales and order processing for sales reservations & operations.

\xc2\xb7 Duties include ticket issurance, quotations, resources, and follow-up on non-compliance matters accurately and efficiently.

\xc2\xb7 Attend to enquiries through phone call, email correspondence and face-to-face; investigate feedback, complaints and provide solutions or recommendations in a professional and proficient manner.

\xc2\xb7 Review feedback and complaints, providing solutions or recommendations in a professional and efficient manner.

\xc2\xb7 Enhance the operational processes and procedures.

\xc2\xb7 Work closely with managers to carry out daily tasks in meeting business objectives and deliverables in an accurate, efficient and effective manner.

\xc2\xb7 To maintain and update client database, resources and proper documentation in systems.

\xc2\xb7 Provide support as backend moderator of virtual programmes and events.

\xc2\xb7 Other relevant duties as assigned.

Job Requirements

\xc2\xb7 Diploma in any discipline.

\xc2\xb7 Preferably 2 to 5 years of relevant experience; candidates with experience in hospitality, customer service operations, and/or supervisory roles will have an advantage. Candidates without experience are welcome to apply.

\xc2\xb7 Excellent written and spoken communication skills, as well as interpersonal and organisational skills.

\xc2\xb7 Team player with positive attitude, detail-oriented, able to multi-task and work in dynamic, fast-paced environment.

\xc2\xb7 Self-motivated, independent and pro-active team player with an analytical mind and excellent problem-solving skills.

\xc2\xb7 Possess excellent interpersonal, organizational skills and strong in servicing.

\xc2\xb7 Service-oriented, self-motivated and proactive with a keenness to learn and overcome challenges.

\xc2\xb7 Pleasant, friendly and warm disposition.

\xc2\xb7 Proficient in Microsoft Outlook, Excel, Word and PowerPoint.

\xc2\xb7 Able to work on weekends and Public Holidays when required, to support virtual programmes and events.

Specialization : Sales and Experience Development
Type of Employment : Permanent
Minimum Experience : 2
Work Location : Corporate Office

Mandai Wildlife Reserve