Job Description

Singapore Polytechnic Library is a dynamic learning hub, providing our students with resources, services and an environment that enables them to discover their interests, connect with ideas, resources and expertise, and create content, concepts and prototypes. As a forward-looking library, it was one of the first academic libraries in Singapore to have a fully automated library system. It was an early adopter in the use of design thinking in the transformation of library spaces, and also set up a Makerspace within the Library. The Library is part of the Department of Library & FabLab. FabLab provides a suite of facilities and programmes on digital fabrication and prototyping skills. It also offers the Fab Academy Diploma, an international programme awarded by the Fab Academy community.

[What you will be working on]

In this role, you will report to the Manager of the Circulation & Operations section. The section oversees circulation services, service touchpoint operations and maintenance of library facilities, spaces and equipment. You will work with a team to:

1) Oversee and manage user and access services across various touchpoints

2) Develop and implement transformative and user-centric services for students, staff and library members

3) Enhance and maintain library spaces and equipment, including initiate and implement improvements and digitalisation projects.

Responsibilities

• Initiate and implement improvements and digitalisation solutions for library spaces, equipment and environment, including RFID systems, service robots and energy efficiency initiatives.
• Oversee and manage effective operations and maintenance of library facilities, equipment and environment
• Maintain user services analytics dashboards/reports, monitor trends and suggest ideas for improving user experience.
• Department rep for assets management
• Support department WSH rep to ensure safe working environment
• Perform information enquiries and customer services duties

[What we are looking for]

• Relevant qualifications in related field
• Preferably and knowledge/experience in the following:

Academic library operations management

Building/facilities maintenance and regulations

MS Office applications and data analytics processes and tools, e.g. PowerBI

RPA tools * Team player with ability to work well with colleagues, external partners and users at all levels

• Service-oriented outlook with empathy for users
• Ability to work according to changing daily priorities and to shift between multiple tasks effectively
• Innovative and creative mindset in seeking and implementing solutions
• Good interpersonal, written and communication skills

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 20 July 2023

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

Government Technology Agency